Beautiful setting and the decor is influencer worthy but the service was horrendous for a beach that cost $350 for two chairs for the day and a tiny umbrella that only provides enough shade for one chair at a time. Beyond that, the cove the beach is located in is calm and good for swimming if you have kids but the air is still and stuffy, the beach is more polluted than other areas nearby and it gets hot!
About halfway through the day we were approached by the hostess and two other staff asking rudely if we had a reservation to be in the chairs we’d be in since 10am. We said yes and provided the name of the reservation, at which point we were accused of being in the wrong seats despite being led to these seats by the hostess when we first arrived in the morning. The hostess and waitstaff then proceeded to move our towels and belongings to the very end of the row, with no water view and adjacent to the smoking section and bathrooms to accommodate a groups who’s chairs they claimed we were in.
We understand this is their busiest season and they are operating at full capacity, but there is no exception for treating guests so rudely. An accommodation or refund should have been offered for the significant down grade and incredibly rude interaction.
If you’re making a trip to Portofino or Santa Margarita, skip the stuffy designer cove and go with one of the local clubs for an overall better experience at a fraction...
Read moreElegant Luxus Beach club with great service - for a high pricetag but worth every cent of it.
The beach club was recently renovated. it now has whole new parts to the back with a new terrace in. Where you find also warm shower with boutique products from aqua di parma. The flair is elegant luxury. Excellent service with people to attend to any wish you might have. You feel more at the pool or the beach of a five stars resort, than on a beach club.
We come here more than once every year, but this year we were blown away by the new design and the new flair, that was created. Also has to be said that the people working there are really doing everything to make you comfortable. The Lifeguards were very nice and helpfull, If you come with your SUP, like I do, the will help you carrying and handeling the thing. We had also good discussions about the best brands and the addition of a scubajet engine.
Special thanks however to frontdeskmanager Laura, who helpful as always and helped us to get the best spot when the weather changed.
The whole place gives an italian chic vibe- you are going to...
Read moreHorrible service and hospitality in comparison to the price you pay - an employee guided us to the “bar area” and a table, where a bit later another employee told us that this table is reserved (no reserved sign). He did not offer any alternative, so we stayed at the table and asked him to get in touch w/ his colleague who guided us from the entrance 😎. After a third staff member was handing us the menu and we ordered (why did we actually stay?) staff member#2 gave us the wrong bill - all of the sudden even more expensive than the at best mediocre stuff we ordered 😉… We requested the correct bill, got it immediately, paid w/o any tip and will...
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