We are Canadian travellers and thankfully today we enjoyed a lovely trip seeing the great mountain fuji. Unfortunately, the pirate siteseeing trip ruined our day.

We were happily cruising within the cabinets and entered to a white surrounding where happens to be the VIP area. While explore we heard an extremely mean voice in Japanese from our back. I do understand that if we are not paid with extra fare we were not allowed to enter and we did not plan to disobey. However, with the worst attitude I have ever experienced from a Japanese staff, Ms K Kuwabara san expressed her worst gesture as a staff and was yelling at us.

I might not speak Japanese yet I do know the polite words that should have been said to customers. Nonetheless there were no manner at all while I like to communicate with her via google translate. I have explained that she should let us know with a much better attitude. This is unacceptable especially Japan is famous for such great hospitality. One rotten apple should not ruin the whole tree. If Kuwabara san do not understand the basics in customer service then may be the company should provide her with more basic training and ettitqutte to present hospitality towards tourists. Being loud and mean is not the way letting regular customers know not to open the VIP doors. Given that there was no staff standing there blocking and it looks like a normal door for free access.

Ms Kuwabara san is a disappointment. Throughout our comminication she shows no gratitude and not backing down. I am sure she understands what I mean and she only responded there is no one in charge today via google translate. For better customer experience, managment should talk to Ms Kuwabara san immediately. FYI we took the pirate ship today Dec 20th at 4:30pm.