I do not usually write reviews! But please BEWARE as there are hygiene problems at this hotel and boy oh boy the customer service was worst than the hygiene of the hotel I must say. Our maiden trip to Kamakura was pleasant until the moment we came back to our room at Hotel Metropolitan Kamakura and to our surprise we found an adult cockroach crawling in the room. Never did we encounter hygiene/pest problems in a hotel in Japan and this is definitely our first! We acted quickly and had it exterminated with a slipper before it gets a chance to go on hiding or crawling elsewhere and flush it down the toilet. We immediately alerted the front desk. It was 10pm, had a long day and we don’t have the energy to start packing our belongings for a room change since we will be checking out the next day. Requested for a free breakfast or late check out as compensation. Hotel front desk Ms Yoshida rejected our request outright and said the hotel was full but to our surprise, the hotel still have rooms available the next day on its website as well as other third party booking websites. She further mentioned that we could proceed to leave a negative review about the hotel as well as our encounter on social media as she has gotten the hotel manager’s approval to inform us to go ahead for the negative review. So here we are! Writing a bad review at midnight! Tired, dissatisfied with the hotel’s service and management. Never again will we come back to this hotel and our dissatisfaction will continue to live on to any future recommendations for hotels in Kamakura to avoid this hotel.