Osaka City Air Terminal（OCAT） — Attraction in Osaka

For those thinking of using the OCAT bus services to Osaka Kansai airport, please ensure that you have only two luggages or less per passenger, otherwise you’ll be offloaded from the bus.

This happened to my daughter and me this morning, 6:15am, 27 December 2024.

The rule of having two luggages per passenger was not made clear to passengers.

When we arrived at the OCAT bus terminal, we were being greeted by a very rude and sarcastic Japanese staff telling us to “HUG” our excess luggages on the bus seats. We told him we would buy another extra ticket to put the luggages, but he refused.

That rude Japanese Staff was not outfront by telling us the rule of having two luggages per passenger and we had bought the bus tickets. Instead he was sarcastic.

He even pretended that he did not did not understand English when we demanded a refund. (He spoke English very well when he was being sarcastic).

Eventually, we took a taxi to Kansai airport causing us US$119.

OCAT should Action against this kind of rude staff causing us unnecessary stress when we are returning to our home country after having a wonderful holiday in Japan.

It was lucky that we reach the OCAT bus terminal early. Otherwise we would have miss our flight due to this sarcastic...

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