Terrible (and surprising) experience with the customer service from a female employee at this particular store. First time feeling like we were discriminated.

My girlfriend and I was trying to make a purchase and required tax-free process. We lined up properly, she told us to go to another counter for the tax-free, and we waited in front of the empty counter for more than five minutes without getting any help.

Another employee saw us and told us to go line up again, my girlfriend went to the female employee and asked about the situation. The female employee gave her the bitter look (literally rolled her eyes), cursed in Japanese, ignored her completely, and continued with other customers.

Another employee helped us at the end, otherwise we would just walked out. We were following the rules and communicating politely. Her behavior was really unacceptable.

Please have some respect for foreign customers.