Male clerk is unfriendly and very rude. I purchased a small towel thinking it was a regular small sized towel they’d have similar to that of a hotel’s but it wasn’t. It was a thin towel that you cannot use for wiping or anything. I think it’s the one you use to cover your body while going into the onsen?

Anyway we didn’t realize until we took a peak at the towels... and we did that before going downstairs to the onsen! ... we immediately went back to the male clerk and explained to him we misunderstood the labels because it was confusing. And before we finished talking he immediately said no and that we can’t return it because we opened it? It wasn’t even in a sealed bag. It was just in a crummy string bag that has no sealing whatsoever!! Horrible and not very understanding. The labeling on their machine was confusing even for my japanese friend.

Also he would speak to me in English even though I spoke to him in Japanese. So rude. I spoke English with my sister but not to him?! I lived in japan for many years and am very fluent. Yet he still spoke to me in English >_>

But aside from the horrible customer service, this is still one of the best onsens I’ve been in Japan!

Skin stayed very smooth for an entire day.