Indonesian Embassy Kuala Lumpur — Attraction in Kuala Lumpur

Good morning Sir My name is Esam Jarrah and am from Jordan I came to yogyakarta to study bahasa indonesia for three months knowing that my study will cost me more than 12000 $ but unfortunately at the airport they didn't accept to give VOA so I took only a visa for 30 days and then I have to leave for Malaysia and be back I had a letter from the school where am studying and the send it for the embassy in Kuala Lumpur and I had it with me when I came The school told me that other persons they had the visa at the same day I brought with me all the documents that you need to give the visa but the employees told me that I can't have it at the same day and I have to come at the next day I asked to have the visa only for two months until I finish my study but he didn't accept to give it for more than one month and he said I don't believe that you are coming to study in Indonesia and maybe the school have you the letter only because you paid money !!!!!!! Am not lei sir he said I don't know but here we have our opinion I don't know if he thought that am coming to work in Indonesia or what Didn't he saw my passport full of visas for Europe and other countries? I told him that I work as Italian professional tour guide in Jordan and in Italy He told me you can go to immigration after this month and take it from.them and the school have to make it for you!!!! But sorry sir Why I have to waste my time and my money to go in immigration while you can give me the social culture visa? Am living in jojgjakarta since one month and I found a family here because the people are so kind but sorry at the embassy I didn't find the respect from this person I'll send this message for the Minster of interior and to the Minster of foreign affairs I Indonesia and in Jordan I came to the embassy in 13 October Sorry for disturbing you but this is not good for your...

My passport was damaged, and when I tried to make an appointment in July, it could only be processed in November. Therefore, I decided to apply for a Special Leave Permit (SPLP) so that my passport renewal process could be done in Jakarta.

According to the scheduled time of 15:00-16:00, I arrived at 14:45, but I was only called after 5 hours. On July 28th, there were instances where some people were allowed to cut the line, coordinated by a batik-uniformed officer. I don't know his rationale, but when I asked, he just told me to wait!

In the payment section, it was stated that the SPLP would be finished in 3 days. However, when I returned after 3 days, there were several issues. Firstly, the payment receipt was deemed invalid because the barcode was unclear (obviously not my fault), and the SPLP officer asked me to return to the old counter. However, the counter officer who had served me 3 days ago was not there! I tried to inform my cases (politely) to another counter and got rejected. I then moved to another available counter and was treated very unfriendly. It was frustrating!

After I finished and came back to the SPLP queue (different part of the embassy), I still got question about why it wasn't stamped.

Why isn't there a standardized standard operating procedure (SOP) among the counters? Or an information board stating that the payment receipt must be cleared and stamped by an officer so that the customer can check before leaving the counter?

The worst part is that after going through all of that, it turns out that the SPLP was not ready, and I had to leave without any clarity due to the high demand...

2 Stars for making Affidavit for my daughter (the same section to make Visa) and 5 Stars for legalising marriage book.

•Affidavit• My advice and experience : Come early as they limit the que number to 200 for submitting documents (see working hours I attached). At 10-11am the numbers usually will have finished. Last time I came early but the gate was not open yet, when it should be open according to working hours, people had to make a line outside the gate, but still better to come early.

Please be aware of people who like to cut the line. Ask them to que.

For collecting, it doesn't need que number. Just come on specified date and time given in the receipt after you submit documents.

Check their official website AND people experience about the requirements consistency. They are unlikely to pick up the call (I had tried before). Last time I prepared photo 3x4cm based on the website it turned out when I red the form given by them the photo should be 4x6cm.

I didn't have problems with the staffs' English skills because I'm Indonesian. But I saw a few foreigners had difficulty to understand what the staff said. You could ask them to speak slowly or ask them to write instead. Maybe it could help.

•Legalising Document• I legalised marriage certificate. Now the counsellor service has gone up to second floor. They have que card, the room is new, nice AC. The legalisation for documents issued from Indonesian institution is free. But different rate applied if the documents are issued abroad. See the image I posted. The procees...