First World Hotel — Attraction in Pahang

Let's be honest, having a 1-star review would not affect its reputation. Although this may be a waste of time, I felt compelled to write this lengthy review.

Anyway, my review comes with no ill intent and if you find this review disturbing, stop reading at any point.

During my Dec trip, I was taken back by the state of the Y5 rooms in Tower 3, which apparently is a newer tower. as cleanliness are TERRIBLE! And to top it off, I have to vie for the room like a broker on steroids watching the stock market!

1. The lobby smelled of vehicle fumes & cigarette smoke.

2. Disregard of NO SMOKING sign, Part 1 – Smoking in the lobby is a common sighting, males and females alike. I chanced upon a Polis officer, took the opportunity to ask on the NO SMOKING policy & actions are taken. Unsurprisingly, he replied that these people have issues or being sot (crazy) while pointing to his head and walked off. No wonder no one is bothered with the NO SMOKING policy.

3. Floor was slightly wet & grimy on the feet.

4. Dust beneath the beds have been there since God knows when as I chanced upon the cakes of dust when picking up a dropped item.

5. Genting Highlands, naturally doesn’t require air-conditioning, but that doesn’t mean the fan switch needs to come with 2 options; OFF or on at FULL SPEED! Luckily, the fan wasn’t caked with dust, for the moment I switched on the fan & fearing allergies, I was treated to a spectacular show of “Flying Dust Parade”, hence forced to have the fan off throughout my stay.

6. Curtains have thick dust that is visible without even squinting to spot them.

7. Out of my own comfort, I cleaned frequent touch points but debris within the clothes rack proved more stubborn than a donkey.

8. Converse water notice – I am definitely up for environment friendly initiatives but the auto-off power points (3-pin plug & USB plug) takes “green” to the next level as possibly through frequent use, the power points have become loosen & a 3-pin plug or USB plug will auto dislodge from the socket.

9. Skirtings are coated with think dust.

10. Walls coated with a thin layer of mildew.

11. Feature wall doesn’t help with mildew & dirty spots that are patched all over.

12. Windows are equally dirty with its own array of dirt and “what have you not” competing to outshine the dirt within the room.

13. Bedsheets & pillowcases are equally yellowed, spotted with stains, where I have pulled out hair before tucking myself into bed.

14. Towels are less than desirable & shared the same traits as bedsheets; yellowed, stained & have hair concealed within the (towel) folds.

15. Hairdryer is another environmentalist & has an auto-off function, which stopped when using for less than 1 minute!

16. Blatant disregard of NO SMOKING sign, Part 2 – Smelled throughout my stay & spotted an extinguished cigarette butt on the eleventh-floor lift lobby. Needless to say, the butt was there from last night till next mid-morning, which makes one wonder what is the purpose of the CCTV, smoke detector system & housekeeping for.

17. Blatant disregard of NO SMOKING sign, Part 3 & an arguing PRC couple – I understand that when people are upset, they tend to be louder as displayed by the quarrelling couple with LOUD & strong Chinese accent. Shouting at the top of their lungs aside, but the (male) clown took a cigarette, happily smoked, continued shouting & threw the cigarette on the floor, all in full display of the public with zero farts given.

Coincidentally, this couple quarreled on another day when I chanced upon them in the lobby. Needless to say, they don’t shy away from public appearances with their loud shouting which, inevitably made the public become their audience again.

Despite its Guinness World Records of being the World’s Largest Hotel & its moniker of “Rising to Greater Heights”, has INDEFINITELY “raised” one’s expectations of the rooms, cleanliness & expectations in the opposite direction.

I, for one, would be turned off in visiting Genting again, as if my visit alone would make...

World's largest hotel with 7351 rooms. So, be patient. We checked in at a kiosk. An officer helped. It took 30 seconds to check in. We were 15 minutes early (2.45pm). So there was RM 5 charge for early check in. If you have plans to take breakfast, do buy coupons when checking in. Otherwise you have to go to the counter after taking a queue number. Manual check in counters are under-staffed (and thus 4*). As much as I was impressed by its autho check in etc, seeking any help from the counter gives frustration. To take a queue number, you need to queue. Counters are many but only 2 staff are at the counter. And they appear novice little children. I pity those who have to check in through the counter. Definitely few hours wait. If the management can add experienced counter staff, the rest is perfect. Ours is Tower 2. No WiFi. No problem. You can buy a SIM with unlimited data from downstairs shops RM 20 for 1 week unlimited data. No water bottle in the room. No problem. There are water dispensers at every floor. Bring your own toiletries. They do provide hand soap and shower gel. It is written, shower gel+ shampoo+ conditioner 3-in-1. If you are picky, bring your own. Clean towels are provided every day. They earnestly cleaned our room and changed bedsheets. Perfect. They provide limited sachets of coffee, sugar and creamer. Probably not enough to make a decent coffee. Bathroom and washroom are small, but clean and nice. Room has a TV but no Netflix. Only basic channels. No aircon in the room because Genting has 9° to 25°c temperature. Open the window a little bit and it is like natural aircon. Don't expect spectacular view. Ours is facing other rooms, and we are fine with that. At the lift lobby, you can get a magnificent view. That is if the sky is clear on your day. Don't blame the hotel for a foggy view. We are above the clouds, in a subtropical climate. Location is convenient. Just take escalators up after alighting from the coach. Indoor theme park is just an escalator up. Outdoor theme park, Casino and Winter Wonderland are a few minutes walk. If you are taking breakfast, you will need to go to the Genting Grand Hotel. Walking there is about 20 minutes but complicated. They provide a shuttle bus between the hotels. Minibus comes every 5 minutes and there is a queue system but many guests cut queue. It can be frustrating because the mini bus is really mini and the guests are many. There are many food shops near the tower 1 to 3. You will need to pay higher prices and accept lower quality. Still, we can accept this graciously because there are tens of thousands of guests, and the hotels + F&B are getting supply from the base to the mountain. How much more luxury can we demand while exploiting the workers. By the way, there are many Bangladeshi employees working hard. They speak good English, are willing to help, have a pleasant smile. A very gratifying gesture. Keep them coming. They cherish their jobs. Early check in is possible if there are rooms available. You can see the display board, regularly updated. Everything is transparent. No corruption. Most places are cashless here, so keep your credit card handy. Check out is done by just dropping your key into the assigned slot. Read fine prints when booking the room. This is a premium location. So expect to pay high prices. I saw many who did not have a room (yet?). Some touts approached us offering a room but we walked away. With so much expansion, there is still shortage of rooms during peak periods. Singaporeans and Malaysians want to come here to feel the Las Vegas. And it does give that feel. Thank you First World Hotel for making our...

This is my worst experiment for booking this hotel through agoda. As For your information this is not my first stay at this hotel but this time I made a booking through agoda.com because i hadnt made any payment confirmation yet, the booking automatically said confirmed.. i confused about this booking and i decided to cancel and then I made another booking with a new booking id same using agoda. the one booking Id i cancelled could not be refunded by first world hotel. they kept saying my booking was non refundable booking policy and is past dated bla bla bla...THOUGH agoda seemed to know my problem and willing to refund my money but they need first world hotel approval. the hotel didnt approve the refund!||the hotel management very strict to their cancellation booking policy without want to know any reason why customers cancelled the booking. they are like robot not human. or heartless human.||i called agoda many times, emailed first world many times but there were no solution, no one will take any responsibility about this problem. They're like playing a game of dribbling ball, tossing the problem back and forth.||even though First world hotel is one part of the largest group hotel in Malaysia as resort word genting members. it lacks of wisdom to understand issues.||Im not as generous enough to donate money to first world hotel by cancelling my previous hotel room and then booked another one for the same date of stay..|I do not accept this and feel deceived by you both first world hotel or agoda.|I hope your owner or manager can read this.||For my honest review of your property:|It was a very bad stay during at you hotel since checked in time, i was given a dark room hotel with no view (just wall of another building) no sunlight and I need to go back to reception to change room.. and it took half an hours in que by using queing number to reach the receptionist.||the room has no wifi facilities, no airconditioner, no ammenities provided, a small toilet room, a small television maybe 25-28 inch of television with local chanel, no electric kettle, the room is very small either the bathroom, no hanger to hang your clothes while you taking shower, small bed||the lobby hotel was always crowded and hectic not seemed like a hotel lobby but it looks more like a hospital lobby.. sorry to say that.|Lots of self check in machines with no assistance so there are many elderly need a long time to check in by themself.|if you want to have early check in you need to pay about 23 ringgit malaysia for additional price.||The hotel have free shuttle bus to resort hotel genting grand and highland hotel. you need to wait for the shuttle in front of the hotel.||if you want to find mc donald or kfc restaurant you have to go through genting grand hotel to the lower ground.||my suggestion: if you really want to go to genting, it is better to choose a different hotel, you will be treated more humanely at other hotels than this First World Hotel. i suggest genting grand, crockford, highland , resort hotel.||For me I will say enough to stay here and not going to make any stay and the worse part is never using agoda again to book any hotels or any flights through agoda...