Resorts World Genting — Attraction in Pahang

Genting in the Clouds: A Journey Beyond Altitude

Resorts World Genting is not merely a destination—it’s an elevation, both literal and experiential. Perched atop the Titiwangsa Mountains at around 6,000 feet above sea level, my recent visit rekindled fond memories while unveiling fresh, thoughtfully integrated elements in this ever-evolving highland retreat.

Arriving via the scenic cable car, the shift in atmosphere is immediate—cool mountain air brushed with anticipation. Once a simple hill station with a casino, Genting has matured into a vibrant township in the clouds. Walking through the complex felt like navigating a living organism: dynamic, pulsing, and always in motion.

Historically, Resorts World Genting—formerly Genting Highlands—was born from the vision of Tan Sri Lim Goh Tong, who, in the 1960s, saw untapped potential in these misty peaks. What began as a single hotel and a casino has grown into a sprawling resort boasting seven hotels, theme parks, high-end retail galleries, global dining options, and a cultural mosaic that makes every corridor worth exploring.

What truly distinguishes Genting is the precision of its orchestration. The SkyAvenue mall, with its mix of international luxury and locally rooted boutiques, is a design and retail marvel. The recently launched Genting SkyWorlds outdoor theme park takes cinematic immersion to a new level, blending storytelling with engineering in zones that thrill both the young and the young-at-heart.

And then there’s the food—a journey all its own. Whether it’s Michelin-starred finesse or the warmth of a street-style bowl, the culinary diversity mirrors Malaysia’s soul. I gravitated to the heritage-inspired kitchens—rich broths, sambals that singe and seduce, and desserts that soothe. But beyond the plates lies a deeper story: one of impeccable execution, of consistency that speaks volumes.

Behind every meal here is a brigade of incredibly dedicated individuals. From the finesse of a folded dim sum to the depth of a slow-cooked rendang, each dish is evidence of a team that not only knows its craft but loves it. A heartfelt salute to the Executive Chef, whose vision clearly anchors the resort’s food narrative—bold yet rooted, global in imagination but respectful of local lineage.

Equally deserving of praise are the service teams—floor staff, sommeliers, baristas, runners—all of whom exude a rare balance of warmth and precision. They anticipate without intruding, inform without overwhelming, and consistently maintain a tone of quiet elegance. Their presence completes the experience, transforming meals into memories.

Entertainment here flows seamlessly. A live performance at the Arena of Stars reminded me that Genting is not just about spectacle, but emotional connection. Even the casino, while still an icon, now plays a more understated role in the resort’s layered identity.

It’s important to note the often-romanticized idea of “duty-free” shopping. Yes, Langkawi and Genting are technically duty-free zones, but the savings aren’t always dramatic—Malaysia’s base taxes are already light. The appeal lies more in the range and accessibility of products. Don’t wait till your mountain climb; shop smartly, throughout your journey.

Genting’s weather, moody and mercurial, only adds to its charm. Pack light, but pack warm, and give yourself the gift of pausing. Sometimes, the mist swirling past your window says more than a thousand LED lights ever could.

Resorts World Genting is not just a place you visit—it’s a space you absorb. It celebrates entertainment, indulgence, culture, and—perhaps most significantly—the quiet excellence of the people who bring it all to life. You come for the views, the thrills, the flavors… and you leave with a full heart, tired feet, and a deeply satisfied palate.

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Compared to First World Hotel and Resort Hotel, Highland Hotel appears to be a better hotel. It provided free wifi in the room (Resort Hotel provides wifi only at the lobby while First World Hotel does not have free wifi). It also has a coffee machine and better toiletries. However, the room which we were given is a little dated and is in need of some repairs. The floor to the bathroom is slightly damaged and the door to the bathroom does not close properly. The rain shower, though in working condition, has some defects. The hot water takes about half a minute to get warm. The room does have an air conditioner (the other 2 hotels do not have).||||In terms of location there are lots of eateries near the hotel which is good. ||||Service wise, staff is polite but due to a particular incident we felt that they do not provide the necessary support beyond the basic needs. On the last day of our 3-night stay, the wifi is not working. We called the general line and was told that they will send a housekeeping staff to take a look. We explained that we have been able to use the wifi on our iPhones and iPads the last 2 days but are having problems connecting to the wifi on the 3rd day. 2 of the staff came and tried to help fix this by checking 2 of our iPhones, looking at settings etc. this did not fix the problem. I reiterated that it is unlikely due to our iPhones or iPads as we have been able to connect to the wifi. They went back to seek further help. While I was in a meeting much later, a staff called to update on the wifi situation but as I was in a meeting I can only speak to them later. After the meeting I called the general line and ask to speak to the housekeeping staff but they said they are unable to connect me to them as their telephone system is unable to ,link, to housekeeping. The staff said that they will get the relevant person to call me but as I was going out I requested that they can just leave a note in the room if needed. Instead I was asked to call back when I am back in the room so that they can get the relevant person to call me. They cited the reason that they cannot get into the room, which is surprising since housekeeping has always been able to get into the room so long they is no DO NOT DISTURB sign is turned on. In an case, the staff managed to contact me just before I left the room and infrormed me that their IT staff advised that I may want to check the settings on my iPhones. I expressed surprised that if I have been able t access the wifi for the last 2 days it should not due to the settings on my iPhones but should be due to their wifi issues. Eventually I told them it’s fine since I can use my data plan on one of my iPhones (which is what I did when I was attending the meeting in the room earlier). This incident points to the lack of due service of the staff or due to miscommunication between their departments (housingkeeping / IT) with regard to the information I have provided. It does gives an impression that ‘due service beyond merely providing a room’ is not one of their objectives. ||||If one is not bothered with services, Highland Hotel in Genting is considered a...

Hello there,I've had a recent unpleasant experience at the Resorts World Genting Skyworlds hotel that I felt was so inherently unfair I had to bring it to your attention. I will leave the details below, but essentially, I had to change my adjacent rooms due to one rooms smelling strongly of smoke but they would only change one room and not refund the other. I had young kids that needed the adjacent room arrangement. I stayed at your hotel July 9th to the 11th, and booked 2 adjacent king rooms as I have a family of 4, with 2 young kids 10 and 12. I was given the rooms 1464 and 1465 in the Valley Wing of the hotel. When I went into room 1465, I was immediately greeted with a pretty strong smell of smoke. Being pretty sensitive to smoke and not wanting my kids exposed to any residual smoke, I left the luggage in the room and proceeded to the front desk, not expecting that what should be a minor issue at most other hotels would turn into a 1.5hr ordeal. When I mentioned the smoke to the front desk staff, they were understanding and looked into switching rooms, but the hotel was almost at capacity, so they were having a difficult time. There was a quad room available, so I said that worked. There was however an upgrade fee, and most importantly they wouldn't refund 1464 room. Given that this room switch was made necessary by the smoke in the room, and that there were no other options available (adjacent rooms since I had young kids), I thought the reasonable solution would have been to just swap the 2 king rooms for the quad room. After front desk insisted that it wasn't possible to refund 1464, I asked for the manager and was greeted by Mr Rusman, who was pleasant enough, showed me the quad room, and we headed back to the front desk. During the tour I had mentioned twice I had wanted to refund 1464, which he nodded to. Finally back at the front desk, they proceed to make the room switch and asked for a $178 upgrade fee, at which point I asked, surprised, "what about the refund from the other room", at which point he said it wasn't possible to refund the room. I insisted on a refund, stating that this room switch was through no fault of my own, but due to the previous guest smoking in the hotel room and inadequate QA that released that room to a guest, in a non-smoking hotel. Rusman said he had to check w Senior Management, and by the time he got back to me, it was 1.5hrs since this whole thing started and I was losing my patience. The answer was again that no refund was possible. I let Rusman know in no uncertain terms that this was completely unfair, and I was going to make sure that people knew this was how Resorts World dealt with issues. I paid the upgrade fee since my kids were starving at this point and I wasn't getting anywhere. Bottom line is, in a situation like that when a change is required due to the hotel's fault, being completely inflexible with any cancellation rule is a sure way to lose a client. Thanks for taking the time to read this email, and I hope that it can bring about some...