Compared to First World Hotel and Resort Hotel, Highland Hotel appears to be a better hotel. It provided free wifi in the room (Resort Hotel provides wifi only at the lobby while First World Hotel does not have free wifi). It also has a coffee machine and better toiletries. However, the room which we were given is a little dated and is in need of some repairs. The floor to the bathroom is slightly damaged and the door to the bathroom does not close properly. The rain shower, though in working condition, has some defects. The hot water takes about half a minute to get warm. The room does have an air conditioner (the other 2 hotels do not have).||||In terms of location there are lots of eateries near the hotel which is good. ||||Service wise, staff is polite but due to a particular incident we felt that they do not provide the necessary support beyond the basic needs. On the last day of our 3-night stay, the wifi is not working. We called the general line and was told that they will send a housekeeping staff to take a look. We explained that we have been able to use the wifi on our iPhones and iPads the last 2 days but are having problems connecting to the wifi on the 3rd day. 2 of the staff came and tried to help fix this by checking 2 of our iPhones, looking at settings etc. this did not fix the problem. I reiterated that it is unlikely due to our iPhones or iPads as we have been able to connect to the wifi. They went back to seek further help. While I was in a meeting much later, a staff called to update on the wifi situation but as I was in a meeting I can only speak to them later. After the meeting I called the general line and ask to speak to the housekeeping staff but they said they are unable to connect me to them as their telephone system is unable to ,link, to housekeeping. The staff said that they will get the relevant person to call me but as I was going out I requested that they can just leave a note in the room if needed. Instead I was asked to call back when I am back in the room so that they can get the relevant person to call me. They cited the reason that they cannot get into the room, which is surprising since housekeeping has always been able to get into the room so long they is no DO NOT DISTURB sign is turned on. In an case, the staff managed to contact me just before I left the room and infrormed me that their IT staff advised that I may want to check the settings on my iPhones. I expressed surprised that if I have been able t access the wifi for the last 2 days it should not due to the settings on my iPhones but should be due to their wifi issues. Eventually I told them it’s fine since I can use my data plan on one of my iPhones (which is what I did when I was attending the meeting in the room earlier). This incident points to the lack of due service of the staff or due to miscommunication between their departments (housingkeeping / IT) with regard to the information I have provided. It does gives an impression that ‘due service beyond merely providing a room’ is not one of their objectives. ||||If one is not bothered with services, Highland Hotel in Genting is considered a reasonably good stay.