Lotus's Mutiara Damansara — Attraction in Petaling Jaya

Subject: Urgent Complaint Regarding Unprofessional Behavior by Cashier at Lotus Damansara (Cashier No. 8)

Dear Lotus Damansara Management,

I am writing to express my deep dissatisfaction regarding the conduct of one of your cashiers (Cashier No. 8) during our visit to your outlet on 14/5/2025, at approximately 12:00 PM.

As part of our monthly grocery routine for a 6 household, 12 of our staff were shopping simultaneously for six different households. This process naturally involves the use of 12 trolleys. While one of our employees was waiting near the cashier area for the rest of the team to finish shopping, she was suddenly and rudely addressed by your cashier who said: “Kenapa banyak sangat troli ni? Cepat suruh boss kau datang bayar, nanti manager saya marah.”

Despite our staff politely explaining the situation, the cashier continued to stare in a hostile manner and was heard muttering offensive words under her breath.

Most shockingly, the cashier then took out her phone and took photos of our staff without permission, as if they were doing something wrong or criminal. This is a serious invasion of privacy and entirely unacceptable behavior from any staff member, especially one dealing with customers.

The cashier in question is described by our team as a lady wearing glasses and a tudung, working at Cashier No. 8.

We are long-time customers who consistently spend RM12,000 to RM15,000 per visit, and we have always chosen Lotus Damansara for its selection and efficiency. However, this incident reflects a worrying lack of respect and professionalism towards loyal customers.

We urge your management to take immediate disciplinary action and to investigate this incident thoroughly. Taking photos of customers without consent is not only unethical—it may also violate personal data protection...

Scan & Shop Inefficiency I am writing to express my disappointment and frustration regarding the Scan and Shop service at your store. As a loyal customer, I have been excited about the convenience promised by this service, but my recent experiences have left much to be desired.

One of the key selling points of the Scan and Shop service is the promise of a streamlined and efficient shopping experience. However, during my recent visit, I found that there was no dedicated cashier counter for customers using this service. This defeats the purpose of having the Scan and Shop app in the first place, as customers are still required to wait in long queues and endure frustrating delays.

The absence of a special cashier counter for Scan and Shop users not only undermines the convenience of the service but also raises questions about its practicality. I believe it is crucial for your store to provide a seamless experience to customers who rely on this app to save time and reduce hassle.

I urge you to address this issue promptly by designating a dedicated cashier counter for Scan and Shop users, ensuring that the service lives up to its promises. This will not only enhance the customer experience but also encourage more customers to use this service, which is, in essence, a testament to the innovative approach of Lotuss Mutiara Damansara.

I value my shopping experience at your store and hope that you will take this matter seriously. Please consider my feedback and work towards improving the Scan and Shop service to meet the expectations of your...

We had parked our car in their parking lot and had gone to do grocery shopping from their store. When we came back we saw our car windsheild damaged (to the extent that we had to replace it). When we raised the complain to duty manager - the response was the car was parked in blindspot area( we had parked in the assigned parking area from H5 to.H6 pillar) so we cant see on the cctv who or how the windsheild of the car was damaged. Additionally they said parking in their assigned parking area is at the owners risk they are not responsible for anything which happens or can happen to the car. Was a very disappointing experience for us. We had also raised complain on their helpline but no response from them Below is the response we got from them (updating review after 2 weeks) Dear Dr. Seema Yadav,*

Thank you for contacting us regarding the incident that occurred on 30th June 2025 at Lotus's Mutiara Damansara.

Firstly, we sincerely apologize for the distress and inconvenience caused by the damage to your car windshield.

Please be informed that, as stated on our premises, all vehicles entering are parked entirely at the owner's risk. Lotus's and/or the carpark operator shall not be liable for any loss or damage to vehicles or their contents, nor for any bodily injury to drivers or passengers. ( Ive attached the parking notice which we have placed in our parking)

Sorry for any inconvenience causes.We appreciate your understanding.

Warm regards, The Management Lotus's...