Solar Sea Walk, Underseawalk Ltd — Attraction in Isle Mauritius

Giving them 3.5/5 (updated from 1/5) because of the way they handled things after the activity was postponed due to weather. Long story short: if you are a foreigner make sure you are able to stay at least 4 more days so that maybe they can reschedule you, that you can personally collect your refund or insist that they deliver it to your hotel, since they do not have a system in place for these situations. And insist on communication with them, since their whatsapp has automatic responses and a real person may take a while before they answer. It's been such a long story that I feel like giving up on my refund.

Detailed: I paid in cash in advance (came in person). They could not reschedule me in the days I had left on the island so I had to ask for a refund via whatsapp as the cost I had to pay to come in person outmatched my advanced payment. The communication was very heavy, I often had to insist that they answer and each time I received a message that they were investigating and what not. They just gave me answers that refunding me on my credit card (no mauritian currency) cost them too much. I suggested them on my revolut (mauritian currency) but they said they don't have any (i don't see why anyone couldn't have done it even if the owner had done it personally). I even suggested that they paid me by card the amount remaining after their taxes and they said I would only receive 30% so it was not ok. After months of back-and-forths they said they would deliver the money cash by poste. They gave me a proof that they handed something over to Mauritius Poste and my details, but they have not followed up. It's been a year and I have never received any sign from the post or an update from them. I've never had such a bad experience anywhere, a company should have measures in place for such situation as it is not client's business what costs are incurred by the company. I felt robbed and I really looked forward to this experience, especially since tourists pay more (understandable, but again, the surcharge should cover such cases)(see update 3). Update: I wrote them to ask to follow up and told them I would be vocal about this situation, I will update this comment in case the situation is fixed. Update 2: the whatsapp number that I conversed with has the exact address and information as here and there is no one else providing this service, so there is no way I am mistaking the company. Update 3: after all this they talked to the Mauritian poste and obtained proof that the package reached my country, but was returned. The tracking number does not work and I have never heard from my poste, but this must be a logistics issue not entirely Solar Sea...

The Underwater Sea Walk is one of the most unique attractions that one must experience when visiting Mauritius. It is a true once in a life time experience for all the non divers out there! Experience the ultimate sensation where time stops, worries fade away and breathing underwater becomes possible, safe and easy... Enjoy a safe and fascinating underwater walk on the ocean bed (about 3-4m depth), and witness firsthand the magnificent marine life of Mauritius, the beautiful fauna, corals, and a wide variety of fish, all in their natural habitat. Qualified experienced guides will accompany you along the course of the Underwater Sea Walk guaranteeing your maximum safety. This is a wonderful experience and a great opportunity to discover the underwater world from within, and make your fantasies come true.The Underwater Sea Walk does not require any knowledge of swimming or diving and you are not even required to remove your glasses. The excursion begins with a motorboat transfer from the center of Grand Baie to a platform situated inside the lagoon at the North of Mauritius. Upon arrival to the platform you will receive a pre departure briefing on the gear, the local marine life, on safety procedures and on the underwater walking trail. Then, with the help of the guide you will go off board the platform to start your underwater walk adventure.

What to expect? Going for the underwater Sea Walk is like going for an underwater tour inside the reef, walking between corals, seeing variety of fish, and discovering the rich sea life underwater in the crystal clear blue water of the lagoon. How does it work? A helmet with a transparent visor is placed on your head. A special apparatus allows normal breathing under the water. Life Guards assist in taking you underwater and accompany you throughout the walk to guarantee your maximum safety. Once there you will experience the undersea world from close and will enjoy walking on the ocean floor which feels like walking on the moon. You are also given bread to feed the fish and they all swamp your hand to...

I tried solar under sea walk at Grand baie. It was an wonderful expreience. Being a person scared of water I was happy to do undersea walk with best team. Mr. John who drove the boat and the guys in the team were experienced, concerned about customers safety. They claim they are only solar sea walk company utilising solar energy to operate the gas supply under water. From the shore you ll be taken on a boat to deep sea and teansferred to another boat where you ll get equipped to go under water. There is a cabin to change dress, they under water shoes. The team explains with details of activity and proceedings. The team makes you comfortable, they encourage you, ease your fears to get into water. One person dives into water before the tourists, second person stays afloat helping you get into water, third and fourth person on boat puts the helmet on you, before all these 5th person ties a heavy belt to your waist to keep you inside water. Inside water you walk around corals, hundreds of fishes, you can feed fishes, dance and pose for video. The company makes video and you buy it. You ll given a certificate after the sea walk. Over all experience abd assistance by the team was excellent. Must try activity...