The large 'Welcome desk' with 3 people behind it is not in-fact the Information Desk and they will not assist with your one question you have, rather point you to the small desk with one person that isn't marked that is apparently the Information desk. Suggestion 1: Mark the Information Desk with signage so visitors can see where it is and add another staff member when busy so information is indeed accessible.

Whether you booked a Ticket online or at the Venue the queue length is the same and the signage for the two different queues isn't double sided, isn't facing the correct way and results in many visitors having to jump from one queue to the other whilst in the queue as they figure out by themselves which one is the right one for them. Suggestion 2: Have clearly marked all-sides-every-side signs that indicate which queue is for E-Tickets and which queue is for Ticket purchases so there is no confusion, 99% of your visitors are confused on entry. Suggestion 3: Make it more convenient for E-Ticket holders to enter the exhibition they had the forethought to book for, after all they booked an E-Ticket to avoid the queue.

Once standing in the queue for over 20 minutes (with E-Tickets) and having your E-Ticket scanned you then need to re-scan your ticket manually at another check-in point, yes - two check-ins for one E-Ticket before you enter the exhibition. Suggestion 4: Perhaps let E-Ticket holders go straight through to manual check-in and have a staff member/security guard there to assist, no real need for a double check-in.

The exhibit hallways are thin and rooms are small and there were to many people let in (no apparent limit) meaning you could not actually view the write ups, art or videos because you were at least 7-12 people per write up/video/art piece also meaning there was no flow, people blocked people and entrance ways and views - the whole point of being there, to see the art, was impossible. Suggestion 5: Limit the number of people attending the exhibition over a period of time so that each visitor actually gets to read, see, watch what they paid/visited for.

The whole visitor experience and actual art exhibition flow needs a serious make-over, through the visitors eyes, as this experience was extremely frustrating from start to end.