Profiles 1.0 | 24 Hour Gym — Attraction in North Island

Hi, I had a very bad experience dealing with Profiles gym owner (Si). Strongly recommend not to go into this gym- poor customer service, poor dealing and egoistic behaviour. He had poor communication skills, very vocal, loud, disrespectful, rude and abusive way of communicating with a customer. Has deducted four folds money after agreeing to cancel membership of the gym. As gym was not used during COVID-19, but membership charges were deducted for the week we moved into level-2 and in advance. His poor follow up with cancellation request has led me to pay huge cost, particularly when we are in a situation of COVID-19, where our PM urges us to be kind-Kia kaha. Looks like talking is long and...

My partner and I were looking somewhere for a workout while visiting Rotorua and were turned down from numerous gyms due to the earlier closing times on a Saturday. After arriving to Profiles we found they were also closed to members only at the time but when we contacted the owner he happily came down to the gym in person and opened it up for us. Absolute legend and great, friendly service. Incredible facilties also with new equipment. Highly...

Timetable in entrance of gym out of date and showing the wrong week. Timetable online even more out of date showing old class times. Timetable online shows body balance at 6.30pm Monday, timetable inside gym shows 9.30am. Nobody answers the phone when we call to check the class times. Went to the gym and let the receptionist know that the timetables were out of date and no apology. She didn't seem to know what was going...