Marsden Stay Rotorua — Hotel in North Island

Great location for wanting travel to Taupo and still be able to visit attractions in Rotorua too. The actual stay at the Marsdan Hotel wasn't the greatest. For a start, when checking in, had to pay and extra $100 for bond for any damages incurred during our stay and would be released back to me once checked out, this won't actually be released for 3-5 business days though. 2. Once arriving to our room via the staircase which by the way we're old and creaky and didn't feel up to standard, the room fridge wasn't switched on with little milk pots inside so they were warm but it also meant we couldn't keep anything chilled while the fridge had to turn on and start cooling. 3. The TV didn't work, at all. Tried to unplug it from wall and plugged back in to no avail. Alas, tried to contact someone from reception, oh wait, reception is closed and no after-hours service. 4. The bathroom sink tap had no running water so we couldn't actually wash our hands after doing our business. 5. No after hours service to accommodate any of the stayers for any other issues.The cleanliness was on par with your standard house clean, gave the vibe of ex-housing for the WINZ benefits type motels. Paint on the hinges, couldn't close the bathroom door properly cause of the amount of paint on the door. Couldn't open the curtains fully as half of them were nailed shut. Not pleasant.When checking out, I was finally able to report these things and was only told that it would be passed on to the manager. No offer of discounts or refunds of any sorts not even an apology. Definitely will not be...

Stayed for 3 nights as a last minute booking. Front desk wouldn't accept eftpos so that they could charge credit card surcharge on a debit card Bathroom sinks and toilets filthy Mirror dusty Shower floods Room not serviced for our entire stay Mini fridge was loud and hard to sleep through Laundry and pool look like they've been under maintenance for decades Walls are thin and can hear your neighbours TV works but not worth turning on Textured ceiling must have been great in the 70s. Wall heater doesn't work No heat pump, AC or fan but windows open. Smoke alarm in room doesn't work. Barely hanging on ceiling. Wall lights positioned to shine on your face when trying to sleep. Hand-wash smells like floor cleaner. -Stains on the ground from cleaners dragging bins around. -Door handles everywhere look like they've never been cleaned. Was previously called Four Canoes and used as Emergency Housing. Its fine if all you need is a bed. But would...

Im usually pretty generous, not normally to leave a bad review, but this was hands down the worst place I’ve ever stayed in, when we showered the condensation was running brown down the walls. There was mould on the ceiling and the whole place was clearly run down.

The pool and spa hasn’t been working for years, nothing like the photos. After all of this we went to ask for a refund and boy did the manger put up a fight. After making some calls we ended up getting 2 nights refunded as we only stay 1 night out of 3.

We would have left earlier but the first night we were so tired from travelling we didn’t realise how bad it actually was.

As we went to go and ask for a refund there was someone else with the exact same issues demanding a refund and didn’t it and walked out angrily, the manger acts dumb and that he can’t do anything about it but he knows exactly what’s going on, have no idea how this place...