Coronet Peak & The Remarkables Snow Centre & Rentals — Attraction in South Island

Their website doesn't do anything. The log in icon doesn't work. When you buy tickets you get no email. The passes work and for some reason work on nzski.com which on an iPhone using Firefox asks you to update safari which is a scam site meaning if they don't know about it, the company has been compromised and hasn't told anyone about a data breach yet. Otherwise why on earth does a brand new app, show scam sites and links on legit sites it makes absolutely no sense. On iPhone, you can't log into nzski at all via the coronet website nor via nzski. I was baffled and concerned that after logging into coronets website, I'd had both my pass and my partners pass. Why did I never get a purchase confirmation email but the website has our passes and our names? Why do multiple websites connect to each other but some work some don't some work on android some don't work on iPhone some need desktop mode some don't it's an absolute bloody mess and based on the scam link that appears on the page that can't appear unless it's in the websites code itself which means for absolutely no bloody reason, nzski/coronet try to scam iPhone users, or the website itself is compromised. I had no issues with my tickets working but personally I'd just go up the mountain myself and buy at the shop or go with another ski field because these guys have either a compromised IT system and an incompetent one or just...

This complaint is about the bad customer service provided by a male staff. A while back when I was buying ski tickets, this staff just switched to another line without a word when it was my turn. I thought maybe they were short-staffed and need to deal 2 lines at same time, but even after he handled a couple of customers in that line, he still didn’t explain anything. I tried to get his attention, but he just blew me off. I’m pretty sure he did it on purpose, because the other customers waiting and the ones he was serving were also confused by his actions. Eventually, he just kept taking orders from that line like nothing was wrong. A lady stepped in to help me out with the ticket. I really appreciate her help, but I’m still baffled by the male employee’s behavior 🤔. In a chat with a friend, I knew that they had encountered similar situations at here, so I’m hoping this complaint pushes management to improve...

I got the Night pass for last friday to Coronet peak and I was very disappointed… When I bought the ticket the website said I would be able to enjoy the snow from 4pm - 9pm but just on my first run down the safety guards asked me to wait until 5 pm to go down until the machines were done preparing the track. I was hoping to enjoy the sun light and ended up losing 1 hour. Then when it was finally ok they turned on those big snow fans through out the track which hurt my face every time I was passing through it and many times made me lose control and fall. How is that for safety? Anyway, disappointing. You should at least let people know that this is how it’s going to be before buying the ticket and correct the time on the website should be from 5pm to 9pm since you have to stop to prepare the track...