My first travel with Turkish airline was last year 2024 . It was from Muscat to Barcelona. I enjoyed the trip , everything was as planned and offered.

My second trip was last week , I travelled from Muscat to Constantine via Istanbul airport , flight TK 1411 dated 29 Jan 2025. I reached to my destination with my family but without our baggage ! We received 2 and the other 2 were missing . We searched and waited in Constantine for 2 hours till one of the officials directed us to reporting office were we registered our complain about the missing baggage. Today , after 4 days of waiting and putting on the same outfit they told us that our baggage is still not reached and we should wait till tomorrow , Maybe it will reach , and they will call us. The reason for all this as we told is to reduce the weight of the airplane !!. I wonder if we will receive our baggage or we will go back to Muscat without it , and it is lost somewhere. When we called Turkish airline office in Muscat , the responsible staff was not helpful. I need this experience to be escalated to Turkish airline office managers to take immediate actions first to make sure that I will receive my luggage tomorrow , second to improve the service And train their staff to deal with customers nicely , and to have a hotline for such incident , some one who can answer every call .

My experience with Turkish airlines is not good at least in this trip , and I hope receiving apology and reimbursement .