Our Home SM Megamall — Attraction in Mandaluyong

First off, I truly appreciate your partnership with SM and the quality of your furniture. However, I’d like to share some feedback on your delivery process.

Many merchants streamline their process by delivering and setting up furniture simultaneously. In your case, the package is delivered first, but we are then required to wait for several hours for the setup team to arrive. This results in unnecessary waiting time for customers, which can be inconvenient.

I hope you can review and improve this aspect of your service to enhance the overall customer experience.

Thank you for...

They promised to deliver the couch on March 7 at 10 AM. I waited the entire morning, and by 1 PM, still nothing. So I had to call them myself to find out what was going on, only to be told that the manufacturer sent the wrong color to their warehouse, and now our actual delivery won’t be until March 12. No one even bothered to inform us that the couch wasn’t coming today. We wasted our time waiting from 10 AM to 1 PM for absolutely nothing. And if I hadn’t called, we wouldn’t have even known the delivery...

Maybe Adulting hits you when places like Our Home makes you happy. They have nice lighting which makes the places cozy. Lots of furniture and home decors to choose from. The crew were courteous and very helpful with your queries, regardless if you are...