My family and company never recommend this hotel.

We bought the dinner and we didn't know this hotel is not allowed outside food. When we came into the hotel, the hotel guard guy and girl who are standing the casino back door were very rude and reckless. They stoped us out and didn't explain anything unclearly, asking just what our room number is. And made us just following them. We were very terrifying and felt so uncomfortable. We had to stand on the lobby for minutes not knowing what is happening for us. when we reached at the front dest, finally we were able to get it that the hotel is not allowed bring the outside food.

The front hotel staff, Julian Ann I am not so sure her name is, was very kind and helpful. I wanna say thanks to her. Except her anyone standing by there never tried to help us. And I totally understand the hotel policy is and respect. But the guard guys, their rude and unaccountable behavior made us feel very terrifying and bad. And the staff said the policy was written with the paper that we signed checkin in. Actually they were not explained at all before, but also they didn't explained any other hotel complimentary facility service at all.

After then, the hotel staff said, we cannot keep the food inside and we were able to eat at the food court only once. So the rude and terrifying guard forced us to follow him to the food court. We are not a criminal just like they treat us. Anyway we were able to have the food at the food court.

Suddenly the staff who looks like manager wearing glasses, she came to us we have to pay the fee 700bat.

We were so shocked again. What is going on again? They didn't explained at all that we have to pay the fee if we eat the outside food at the food court. So I said to her that I didn't hear anything about the fee if so you guys have to explain it earlier. Why you just come and ask the fee when we just start to eat. They must be watching us the video for sure, following us. Thats so creepy. After all she didn't charge the fee. She didn't say any sorry about it just came and asked us charging fee 700bat. But Isn't it ridiculous? We all stopped eating. Actually we cant eat anymore.

Is this the service of 5 star hotel? Never!! I have never seen this horrible hotel.

This hotel staffs, they don't communicate each other well. And they, who I faced through this unpleasant situation, were so rude and objectionable, the guard guys who are at the casino door and especially the manager woman I don't know what her position is exactly, her attitude showed us the worst service. She never introduced herself, abruptly came to us to ask the money. They all were never sorry. If anyone who can't speak English visit this hotel alone, this hotel staffs would have done more terrible thing, and it's so terrible to think about it.

And also we ate the chicken the earlier the day where is named Americano on the food courts. The chicken was not cooked well, the chicken was very raw even bleeding inside. But we didnt claimed any of it. We just stopped eating. So at that time I said to her the manager what we ate the earlier day at Americano. She has just pretended not hearing ignored and gone. She never answered and we couldn't heard the answer about that.

We have been visited sort of hotel all around world. This hotel guys service is the worst in the world. Never recommend. Worst service ever. Who knows they only are kind to the filipino. But cleaning guys who is at the food court and room cleaning staff, only they showed better service, which is we never felt from that manager and any other front dest staffs.

If you guys want to go casino just stay any other good hotel near by this hotel. They are way better than this hotel for sure.