Landers Superstore Fairview — Attraction in Quezon City

I rarely write reviews, as I seldom take the time to leave feedback about the places I go or the things I buy. But my recent experience at Landers Fairview was exceptional, and I truly feel it deserves recognition.

The staff at Landers are genuinely concerned about their customers, and they do their jobs with passion. Yesterday, after buying some groceries, I decided to eat inside Landers and ordered some foods to take home—my siblings’ favorite. Unfortunately, while riding a Grab on my way home, I realized I had forgotten my takeout food on the table. I felt disappointed, knowing it would most likely be thrown away by the cleaning staff.

To my surprise, about 15 minutes into my ride, I received a call from Landers. A staff member, who introduced herself as Jenicar (if I heard correctly), informed me that I had left my takeout on the table. She told me they will place it in the chiller for safekeeping so I could return the next day to pick it up. I asked if it was possible for me to just book a rider to collect it right away, and she gladly agreed. Thanks to their effort, my food was returned to me without any hassle.

What impressed me the most was how they even managed to contact me. They must have checked the receipt and looked up my contact details in their system. That level of initiative and thoughtfulness shows true dedication.

I also appreciate that Landers truly honors their 9 PM closing time (Weekdays). Unlike other establishments that technically close at 9 PM but stop serving food as early as 8:30 PM, often with many dishes already out of stock. Landers continues to serve food right up until closing. This shows great respect for their customers’ time and dining experience.

Overall, I salute the staff of Landers Fairview for going the extra mile, being proactive, and genuinely caring for their customers. Kudos to the team, and more...

My first visit to this store was a bit off-putting. My husband had brought me back to complete registration details and claim my physical card since he had purchased one for me via a B1T1 promo they had done a couple of weeks back. The only instruction he was given then after he availed of the promo was to bring me back. But once there, the staff on duty insisted that they needed the actual receipt as proof to issue my card. Even though they had the record of the transaction and my husband's own card presented as proof, they did not deem this enough. They didn't trust the validity of their own card? It was baffling that I was there ready to shop and make a purchase but they would turn me away on a technicality? If I left without a card, I wouldn't return. I already have S&R anyway. Fortunately, after carefully looking through his receipts, my husband found his copy and we were finally able to go in.

The store is beautiful, spacious and fairly well-stocked. The staff along the aisles were happily more accommodating than the ones in the customer service counter. Once we had shopped, we sat down to eat. Here again, we appreciate the effort to create a warm and comfortable ambience in their dining area. But then again, the ordered meal was a letdown. We were enticed by the photos of the hotdog sandwiches on the menu board but once served, we realized the servings weren't consistent with the visuals. As well, no ketchup :(

There's still room for improvement. Hopefully our experience was just a glitch and they are better...

The grocery store was good however the aisle needs improvement like signs what are the products on there because it's so hard to find the things you want to buy

The food court is also nice and cozy and the pizza was great

The comfort room is also A+ although I couldn't find any tissue paper at that time outside only a jet dryer

The reason for 2 star is the barbershop, it's so frustrating that just because we availed the free haircut once a month as a member it's not a reason to not provide a good service. I understand the long wait but it seems off because they said 1 hr waiting time but it's almost 2 hours already if we didn't follow up I think they wouldn't call us as they said they will just queue us and call the contact number we provide. The barber is very rude like when he cut my hair there's no careful handling with it. My neck and scalp feels like it would tear off the haircut lasted only for I think 10 mins and below. My partner also got a haircut they just used razor for it and some scissors, the barber didn't even shave properly the hairline so my partner's hair was a mess, his haircut lasted for only 5 mins.

Overall the store was nice and the staffs we're nice. The only problem is the barbershop, I'm a paying member so the free haircut is not actually free and the barbers got those membership fees as one source of their income so I hope they be more careful and not be rude with the members just because they availed the...