It's unfortunate that an establishment like Suncoast Casino who have had years to get customer experience right are just not understanding the basics of it. I purchased a Suncoast Real Deal Voucher Booklet on the 11th of March for her birthday. She was later informed by a waiteress that her entire booklet is expired when she tried to pay her restaurant bill on the 23rd of March. I am aware that vouchers have expiration dates however the amount of unhappy reviews I have come across online about this "Real Deal" experience and how Suncoast Management respond to these issues is just baffling to me. This is an establishment that hopefully attracts tourists and yet the customer care aspect is seriously lacking. 1. When researching how to purchase this Real Deal online there was very little information on it and you have no choice but to go into Suncoast and purchase it at the Suncoast Box Office. If you wish to ask about it before driving all the way there the provided telephone number just rings. 2. The box office help desk consultants were helpful to an extent. It's scary to think that I get more information about a voucher if I'm purchasing it online than in person: I can easily see what I'm getting, what I'm not getting and a CLEAR EXPIRY DATE on the front of my voucher! The consultants took us through the voucher book very quickly and omitting to highlight that expiry dates were behind each voucher. I've worked in retail and customer service and believe me as a travel consultant we would sell vouchers with Ts & Cs and expiry dates monthly and if a client queried about a voucher it was my duty to notify them of the expiry date more so if it was being queried close to the time of expiry so the consumer can make an informed decision about their purchase before they spend their money. Not once was it mentioned to us that book expires on 24 March - imagine if a consumer does not refer to the internet the way I did to purchase this but just goes straight to the Box Office desk! That's not even the worst of it! Certain vouchers can only be used at certain hours for restaurants and my sisters voucher actually expired on the 21st of March this is before the now advertised date on the website (which I'm sure was not there beginning of March when I was trying to enquire telephonically) of the 24th of March! So who is gaining here.. Suncoast makes money from their casino let alone the entertainment side of things and now they're making money by selling vouchers at R350 with impractical and uncompromising limitations to them. It's embarrassing for a consumer to be told when it's time to pay the bill that the voucher they thought was valid is not due to Ts & Cs that are not clarified before purchasing this item. My family and I enjoy going to Suncoast but this has just left a sour taste our mouths. We basically flushed R350 down the drain AND my sister could not use her birthday gift. I truly hope Suncoast Management and staff helping to sell this product get this right. If this review could be no stars that is what I would have chosen.