Shilla Stay Jeju

The Shilla Stay hotel isn't welcoming of guests and treats guests as if we are just numbers. The hotel room was crammed and we could hardly walk to the bathroom without bumping into each other. The bathroom light, if kept on at night, leaked out through a badly designed opening which made it hard for the person sleeping closest the toilet, to fall asleep. The room is designed for two but it is really comfortable if just one person was occupying it.||The breakfast buffet was quite decent and good value for money. The toiletries were very nice and we liked that the hotel provided more than one type of tea. The best thing about the room was the toilet bidet.||Overall, the hotel seems to want to offer minimum service to guests, from the very moment you communicate with them. I had booked to stay 2 nights there and since night 1 fell on my birthday, I asked if the hotel could provide anything special. The reply came back "Sorry no special events are planned". I do not expect the hotel to plan an event for me, but most good hotels would offer an early check-in or late check-out. Or complimentary cocktails. Or at the very least, a discount voucher for lunch or dinner. This hotel can't be bothered to do the slightest bit extra to make a special occasion memorable. Pretty short-sighted business management. ||As I had made the mistake of paying for 2 days of breakfasts before realising that we would have to leave for the airport before the hotel restaurant is open for breakfast, I requested the hotel staff to cancel breakfast for Day 2. The hotel staff kept misunderstanding that I wanted to cancel breakfast for Day 1 and eventually when they understood, they agreed to cancel. But after cancelling my payment for room and breakfast, they then said Oh they made a mistake in cancelling as the system actually does not allow cancellations. Even if the system is designed to be so unhelpful to guests, the staff could have shown some initiative by offering to give us some buns to take away to eat at the airport. But no.||I would not recommend Shilla Stay to even my enemies. Unless the management and staff shows it is willing to improve.