Luckily I have found this time many other hotels nearby that are livelier, more restaurants, more options of wines.

Sadly spent 4 nights here. Service are mostly careless. Late arrival almost midnight without luggage service. Only one staff at check-in and busy with one guest having long inquiries. Superior Room was super old with old fashion design. Only shower in slippery bathtub. Luckily, I just slept 6 hours and had a shower then changed the room to Club Deluxe Room, which I booked for the rest 3 nights.

Club Deluxe room is larger but still old fashion. There are a pair of Bose speakers on the ceiling but no way to use it and it doesn’t link to TV.

Very unusual of step up and down to enter bathroom plus uneven floor for water way. Shower room cannot be closed properly and half of the bathroom is flooded after showers.

Service at club both breakfast and dinner with service of entitled guests checked, showed a table, take soil plates. No assistance, no other service. Cooking persons are unfriendly, just perform the duty. No surprise that breakfast is same or similar everyday but evening dishes are the same every the other day. I strongly recommend to stay not more than 2 nights. We got so bored that we came down to drink in the lobby but it’s even worse - there is a Piano in the middle of the lobby but no performance. In the lobby bar there is a stage with piano and other equipment but no performance. Basic Wine by glass starts at 30,000 KRW and the selections are poor. Not even rose by glass at this age. I changed to a bar on 35 floor of Executive Building with hope if something including products, services, and environment are better without care of extra expenses but it doesn’t operate. It totally closes but still shows on the board of Food & Beverage outlets.

9.10a.m at the bakery, I asked a staff at the bakery whether it is possible to order some bakery and coffee to eat and drink at the lobby. She said, Yes and once I chose the bakery and started to order, she said you have to wait till 9.30am when the lobby seating area is opened.

No seats at all in the big lobby.

Busy with clouded people

Nothing to I can feel impressed

For sustainability management the hotel doesn’t provide amenities but buy from mini bar stock, claiming that to reduce waste. However, the bin to separate waste and recycle garbage is not available. Toiletries are set at bathtub and help yourself when you want to use the shower. Other hotels provided at both areas from my very frequent travel experience.

Staffs using guests’ elevator are careless. None of them seem to ignore guests in the elevator. Some even continue talking lound and fast on the phone in the lift with many guests inside- really uncivilized service manner.

Once asking for concierge to book a taxi to the airport, the female staff said, go outside to the main entrance and book there.

This is bad service 4 star rather than 5 star.

Compliments to the big business of the company and brand image management.

No sneeze guard or cover at buffet line, I had breakfast in the club on 10Nov2023 a few guests coughed and sneezed over salad and fruits.

Even I had booked a taxi to Inchoeon airport 7:45am. At the end I need to catch a taxi myself because receptionist told I booked a taxi at 17:45. Bad communication from confirmation with guest in written at the time of booking or wrong communication in system record among reception team or what so ever, the reception told me to go to main entrance and someone would help me get a taxi but in reality I had to catch taxi myself at rush hour without help from any staff. No luggage service at all from check out to taxi queue.

I will never step in not only the hotel but also shopping malls under this brand. Never again!!!