Gran Casino Costa Meloneras — Attraction in San Bartolomé de Tirajana

We visited this casino just to play the slots for a while, had a couple of drinks, and did not spend much money. But it was a nice time!

However, what made this casino special for us is what happened later. We ran into a problem with the credit card we used to pay for our drinks. I contacted the card to ask about the issue, and my card company insisted that the casino had made a mistake and processed the transaction as a cash advance. I posted a nasty review based on this information, but the casino reached out to us, and made a great effort to solve the issue – much more than was required for ‘small time’ customers like us.

In the end, it turns out my credit card company is the one who made a mistake. The people at the casino were professional, efficient, and far more helpful than I could have imagined. Thank...

I witnessed three different employees giving cash game poker players hundreds of euros less than they should have received. Theft? They insist that you color up your chips at the end of the night AT THE TABLE. But they don’t use chip racks and they make “mistakes”. One time they gave me 250 euros too little. Another time at the cashier window they gave me 200 euros too little (because they count without using chip racks unlike every other casino in the world). And a German guy went to the bathroom at the end of the night and the manager Nicole shorted him 300 euros but only gave him an...

Nice and clean casino. Staff was good, and helpful. That is the two stars! But i have never tried a casino with so poor payouts on the slotmachines. It was a very bad feeling. It did not matter which game you played, or if you were betting big or small. There was never a time of excitement. Only a feeling of greed from the casino. I talked to some of the locals regarding this. And they agreed. They all said the payouts have been poor for a year or so. Before it was much more exciting to go to the casino. But now they have stopped coming there. You need to be more than just lucky to win...