deep dissatisfaction with the service I received today at your make-up & nail section, specifically regarding the assistance I sought for choosing a LED lamp kit for nails. The staff member I approached, whose nametag was written as "Rohima" or "Roihama" exhibited an appalling attitude that left me astounded.

As a frequent client of Manor, I have come to expect a certain level of professionalism and helpfulness from your staff. However, my encounter with Rohima/Roihama was far from satisfactory. Despite my attempts to communicate my needs and desire for assistance, she displayed a complete lack of interest in understanding my questions and concerns. Her dismissive behavior and unwillingness to assist me in comprehending the differences between the two sets of LED lamp kits were both astonishing and disappointing.

What was most disheartening was the way she belittled my limited French proficiency, assuming I wouldn't understand her conversation with a colleague. To my disbelief, she told her colleague who was there to assist her english conversation with me "Who knows why the kits are different, call the company yourself to ask." Such a remark not only demonstrated her lack of knowledge but also highlighted her disdainful attitude towards customers who are genuinely interested in making a purchase.

I strongly believe that Manor should prioritize the training and development of its staff, particularly in the area of customer service. It is imperative that your employees possess the necessary knowledge and, equally important, the willingness to assist and guide clients, especially when it comes to selecting products.

I have always appreciated the wide range of products and the pleasant ambiance that Manor offers, but the service I encountered today was unacceptable. I hope that my feedback will prompt you to address this issue promptly and ensure that all your staff members understand the importance of providing exceptional customer service.