Clinique Suisse Montreux SA — Attraction in Montreux

Very disappointing experience.

As a newcomer to Switzerland, I booked a gynecological appointment through the clinic’s online system and selected the only preventive option: “Consultation contrôle annuel.” Despite this, the clinic billed the visit as if it were for illness, later claiming I should have “specified” it was preventive — even though I had already chosen the preventive check-up option from their own site.

The result was almost CHF 800 in bills (CHF 388 from the clinic and CHF 431 from Unilabs for Pap smear and STI tests). I have private insurance that would have covered nearly the entire cost if the coding had been correct. When I requested correction, the clinic refused unless I paid an extra administrative fee — effectively making the patient pay for their mistake.

Update based on their reply: the problem was not with the insurance company nor the basic insurance. My Helsana COMPLETA would have covered the additional Unilabs tests and the consultation itself as a check up if they were classified as a check up in the invoice - as I had booked in their website. But everything was classified as a consultation- as if I had a symptom and went to the doctor because of that, which is not true. Because of this, the insurance does not want to cover as preventive measures. The clinic refused to correct the invoice, which is very...

I give Clinique Suisse Montreux my best recommendations! Everything was top class from arrival to end! Friendly well educated doctors and nurses, with the newest equipment! I had an unforeseen issue that they helped me with straight away, and were able to get me an appointment for surgery just one day later! After surgery I woke up feeling well without any pain! All in all a...

Je déconseille fortement. Toute la grossesse de ma femme a été ponctué de problème du à l'organisation. Aucuns rendez vous n'a joué correctement. Les rendez vous pris pour les échographies à l'hôpital sans nous prévenir, des annulation des rendez vous 5minutes avant alors que nous somme dans la salle d'attente. Des prises de rendez vous (carton à l'appuie) non noté dans leurs agendas... J'en passe à ce niveau, un médecin qui oublie de prévenir que le niveau de fer est à 7 après la prise de sang alors que la moyenne vital est de 28. Oublie aussi de prévenir que ma femme a le streptocoques qui implique donc un risque pour l'accouchement etc. Je déconseille à tous la doctoresse "Marras", incompétence, intolérance et négligence sont ses seul qualités. Vraiment je suis écœurée, je vous écris ces lignes depuis la salle d'attente ou nous attendons l'échographie de croissance (la dernière) prévue depuis le premier rendez-vous il y a 5mois et confirmé il y a 2semaines avec un petit carton pour que nous n'oublions pas et que eux n'ont pas sur leurs planning et nous allons devoir attendre 1h comme ça qu'ils trouve une solution et ce fait pour la 6eme fois en ...