Limited Gallery Galleria Mall — Attraction in Abu Dhabi

I recently began collecting perfumes and decided to purchase from reputable stores rather than opting for cheaper options in the market. I visited a limited gallery for Parfums de Marly (PDM) and Initio at the Galleria Mall. Initially, I bought "Initio Narcotic Delight" based on the store's recommendation, but it wasn't what I was looking for. After returning it and explaining my preference for a summer perfume with strong projection, they suggested "Initio Rehab." Unfortunately, this too did not meet my expectations, so I returned it and finally found "PDM Galway," which suited me well.

I then purchased another perfume from Initio, but it failed to meet my expectations in terms of performance—it felt more like a skin scent than anything else. Considering the price, I couldn't justify keeping it, so I attempted to return it the next day. However, the store refused to accept the return, citing my previous returns as a reason. The staff made me feel quite disrespected, pointing out that I was just a regular customer and that my frequent returns weren't doing them any favors like those from their loyal customers might. This was particularly frustrating as they didn’t have testers available, which I had requested multiple times to avoid this very situation. It’s unfortunate because I was actually trying to return the perfume in order to purchase a more expensive product from them.

Their lack of a clear return policy and the absence of testers has made this experience challenging. I understand their perspective to some extent, but it's tough when the recommendations don't align with my needs, and I can't test the...

Beautiful selection of perfumes, but if you're seeking quality customer service, this isn't the place to visit.

I've visited twice in the past month, eager to add to my perfume collection, and each time I encountered dismissive and unwelcoming staff. I visited at different times with different employees, yet it felt like they were trained to make customers feel unwelcome. On both occasions, I left without making a purchase solely due to the staff's lack of enthusiasm along with their discourteous attitude.

During one visit, while exploring fragrances and asking questions, the attendant abruptly abandoned our interaction to assist someone else without even acknowledging me. It was as if I was wasting his time, when in reality, it was my time being wasted.

Having visited perfumeries in Beverly Hills, New York, and Paris, and practically all over, I expected a pleasant experience in a place renowned for hospitality. Instead, I found the opposite at the Limited Gallery in Galleria Mall.

You have an incredible selection of niche brands, yet the staff's dismissive attitude and poor service overshadow it. Perfume should be an enjoyable experience, not marred by snobbery. It's disappointing that such a promising gallery isn't meeting its potential. You can and...

A very unique diversity in niche perfumery which is highly appreciated, but the only bad thing about that place is the employee, (the female moroccan), she is very rude and unwilling to work and just keeps standing there giving looks that scream “why did you come”, I once entered the shop and she very clearly and loudly sighed “pffft”, I think she needs some disciplining course, oh and she knows nothing...