Grand Hyatt Dubai — Attraction in Dubai

I had arrived really early in the morning and despite me communicating via email with the hotel beforehand, 6am was just a little bit too early even for this property. The lovely check in lady, however, was super apologetic about it and offered me to partake in the breakfast buffet that morning already which would start at 7am. She neither had to be apologetic nor did she have to offer me breakfast on the morning of my arrival but she did. And while many hotels would now let me sit in the lobby lounge and forget my presence, not so here: Once it turned 7, before I could even ask for breakfast, my lovely check in lady appeared at my seat and offered me your escort me down to the buffet. Maybe half an hour later, the Hyatt app on my phone went off to inform me that my room was ready.

And what an amazing room it was! They had upgraded me from my skyline King not only to the standard suite which is a “Garden view Suite” but rather to their premium “Skyline view Suite” which was not only massive in size but also offered amazing views of Downtown Dubai and the famous Burj Khalifa. Stunning, especially at sunset! The suite was quite obviously so freshly renovated throughout and it felt like a brand new hotel. Needless to say, that all the interior fittings were of the highest quality and the bed was super blissfully. I was travelling by myself and felt it was almost a waste but hey, I don’t say no if a property properly values my loyalty as a Globalist!

Speaking of- the benefits as a Globalist were overall just amazing. I got free breakfast which was a huge buffet with everything you can imagine, from freshly prepared omelettes (with “chicken ham”, no less…) to properly made French Crêpes. They also had various Arabic and Indian choices with the latter generally the tastiest choice here in Dubai if you can stomach savoury spicy stuff for breakfast. Which brings me to the even better benefit, the free full Dinner buffet! I had free access to this every evening from 6-8 and it included free pour alcohol even. It was a bit busy messy as many non-Globalists had booked a half board rate so you had to share the space with multigenerational Indian families and German tourists who, in true style, pile up their food as if there’s no tomorrow. But the Choice of food was pretty amazing, from mixed grill to everyone’s favourite chips and fried chicken, to dishes like Beef Bourguignon. And of course, any salad and Middle Eastern dips you could ask for, a seemingly endless selection of deserts and, like for breakfast my favourite, a huge selection of authentic Indian dishes. For the drinks, it was the cheapest of cheapest Australian plonk wine which I can wholeheartedly recommend to avoid (I learnt my lesson- gosh, the headache next morning!) but luckily they also had Heineken and non-alcoholic options. And as buffers, the food was plentiful but maybe not exactly 5 Star quality but hey, I got it for free and it solved the dinner issue for my entire stay which I found pretty neat.

Check out on the last day for my 2am flight out of Dubai was granted for 5pm without issues and I enjoyed my afternoons by the pool despite the current construction of a full water park. Yes, that’s right, the hotel will be getting a full sized water park next year which pretty amazing full sized slides from what I could see so I surely will come back in a year or two to check this out. Nothing more fun than a 50 year old grown man shooting of a water slide, at least that’s what I am thinking ;-)

All in all, an amazing stay in a breathtaking property. Oh- I almost forgot, without having to ask for it, everyone gets a full turndown service in the evening with proper clean, towel replacement and, yay, fresh bed linens. No nonsense sleep in your sweaty bedsheets until the third night of your stay nonsense in this amazing property! And they even had fresh flowers in my suite which hit replaced twice during my 3 day stay, likewise plenty of free water, coffee and even fresh fruit on request. Just all amazing, I cannot recommend this...

I previously left a 5-star review back in September due to a wonderful experience, but unfortunately, I now feel compelled to revise my rating based on the disappointing attitude of some staff at The Collective.

Firstly, the positives: Hafsa at check-in was absolutely lovely, friendly, efficient, and made the process smooth and welcoming. Rizan at The Market was equally fantastic. He was attentive, accommodating, ensured our table was always set with drinks and cutlery, and even took the time to engage with my little boy. He truly embodies excellent hospitality and customer service.

However, our recent dining experience at The Market left us feeling unwelcome and embarrassed.

We went to dinner as part of our half board package bought on the Entertainer. Upon arrival, one staff member told us we were not on the system and asked us to sort it out with the front desk. After we pointed out that this should be handled internally by the Hyatt team, he reluctantly let us in all while other guests were watching, which was quite awkward.

Another staff member, then escorted us to a table. We showed him the same-day redeemed Entertainer voucher along with confirmation of our half board package. His response and tone were incredibly dismissive. He stated, “I can only trust the system,” implying that we were not telling the truth. I had to ask him directly if he was suggesting we were lying, and he didn’t retract his statement. The way it was handled was unprofessional and completely at odds with Hyatt’s usual standards.

Thankfully, Sagar at the front desk was very helpful and quickly resolved the issue, but by then, we had already lost around 35 minutes of our 2-hour dining time.

One of the staff, possibly the supervisor/team leader came to find us and apologised for his tone and the way it was handled all whilst justifying that it was a busy time and there was a long queue. However, the other staff, walked past us a few times with no acknowledgment whatsoever.

It’s disappointing to have a special evening impacted by such poor attitude and lack of professionalism. While some staff truly stood out for their excellence, others seriously let the experience down.

I just cannot fault it!

We had a bit of an issue when we checked in but Homam was sooooooooo helpful.. he went well out of his way to assist us!

He even gave us a free upgrade and what adds value to this hotel is they don’t count every minute and hour.. they very willingly allow for early check ins.

The peacock sanctuary, indoor pool and everything was amazing! It is such a kid friendly hotel!!!!! I can’t wait for the water park to open!

Staff is so courteous! I am a very fussy person but this is one of the very rare times where I cannot fault anything!

I can’t wait to...

The Grand Hyatt Dubai is a luxurious 5-star resort located in the Oud Metha area, near Dubai Creek. Known for its expansive grounds, diverse dining options, and family-friendly amenities, it offers a blend of resort-style relaxation and urban convenience.

⸻

🏨 Hotel Overview

The hotel boasts over 680 rooms and suites, many offering views of the Dubai skyline or the lush hotel gardens. The interiors are adorned with marble, rich wood accents, and modern furnishings. Guests frequently commend the spaciousness and cleanliness of the accommodations.  

A standout feature is the hotel’s atrium, which houses a tropical indoor garden complete with streams and bridges, creating a serene environment.

⸻

🏊 Amenities & Recreation • Pools & Waterpark: The hotel offers multiple pools, including a large outdoor pool, a children’s pool, and a splash pad. A new waterpark, featuring 15 rides and a wave pool, is set to open in early 2025.  • Spa & Fitness: The on-site spa provides a range of treatments, while the fitness center is equipped with modern facilities. • Family-Friendly Features: The hotel is particularly accommodating for families, offering spacious family suites and various activities for children. 

⸻

🍽️ Dining Options

With over 10 dining venues, the Grand Hyatt Dubai caters to a variety of culinary preferences: • Manhattan Grill: Renowned for its steaks and elegant ambiance.  • Panini: A café offering light meals and desserts.  • Market Place: Offers a diverse buffet with international cuisines. 

Guests have praised the variety and quality of the food, though some have noted that certain restaurants can be pricey.

⸻

📍 Location & Accessibility

Situated approximately 10 minutes from Dubai International Airport, the hotel provides easy access to major attractions like the Dubai Mall and Burj Khalifa, which are about a 15-minute drive away. 

⸻

✅ Pros • Spacious and well-appointed rooms.  • Extensive dining options.  • Family-friendly amenities.  • Close proximity to the airport and major attractions.

⸻

❌ Cons • Some guests have mentioned that certain facilities are undergoing renovations, leading to temporary closures. • Prices at some dining venues can be on the higher side. • A few guests have reported inconsistencies in service quality across different departments. 

⸻

⭐ Final Verdict

The Grand Hyatt Dubai offers a luxurious stay with a plethora of amenities suitable for both families and business travelers. Its strategic location, combined with its extensive facilities, makes it a compelling choice for visitors seeking both relaxation and...