Uptown Rent a Car - Luxury Cars for Rent in Dubai — Attraction in Dubai

Awful! From the beginning to the end. At first I want to warn everybody about this company, service which they give is one of the worst which I have experienced. I have contacted them few days before arrival via WhatsApp and ask about the car, I gave them my budget and they gave me few options to choose from. I have chosen 911 Targa for 3 days. On place they contacted me earlier they are going to drop off me a car at my hotel, guy arrived by Mercedes sl200 not 911 Targra, I told him I have ordered 911 Targa and no one inform me about any changes, guy called to someone and told me that 911 have some issue and they have for me only sl200 but in very good price, I was quite upset about this situation because they no did not inform me about it earlier. He take the deposit from my credit card (1500aed) and full payment from my revolute (3600aed) and told me also that maybe tomorrow they can switch me the car for 911. I tried to ask guy about laws and driving culture parking etc. But he was in rush and answered my questions really short. They gave me price 1200aed for sl200, after taking car from guy I have checked my WhatsApp conversation and few days ago they also offered me sl200 for the same price so they didn't give me any discount or anything for inconvenience, I have contacted them with WhatsApp again and told them I quite upset about this situation and I asked about switching the car on the next day, firstly the lady said this is impossible, after few hours she changed mind and told me they can switch the car for 911 cabrio at next day that was fine for me. I asked about time of switching she told me around noon I told her I will be at hotel till 1.30pm because later I'm leaving for desert trip, she said that's ok. Next day another guy have contacted me around 12.30 p.m. that he have car for me to switch and he is on his way, I told him I have time only till 1.30p.m. he said it is ok, I will be soon, at 1.15p.m. I texted him again where is he? I have got the same answer I'm on my way I will be soon. Finally he arrived at 1.55 p.m. I had to ask guy from desert trip to wait for me and apologies him few times about this situation. Switching the cars was really quick and in very nervous atmosphere because of delay the guy from uptown cars, I gave him back sl200 and he told me you have to pay 720 aed, I asked him for what, I have already paid for car and deposit, he told me for fines I asked him what fines? He just said Salik. I have driven really carefully and I avoiding till roads. So I insisted to tell me what kind of fines. After questioning him few times he told me there are 2 parking fines 250aed each. Unfortunately paying for parking via SMS which guy day earlier told me didn't work for me so I had to find by myself other method and I have downloaded RTA Dubai App and I paid for parking in this app unfortunately when I have choosing type of car I have chosen "classic" but I should choose "private" because of this mistake I got 2 parking tickets. I asked guy about other 220 AED he just told me service, at this time guy from desert trip came to me and told me that we really need to go now so I paid and left. All situation takes about 3 minutes so I didn't have time to check the new car which them bring me. When I back from trip I gone to check the car. 911 was very used and demaged had a lot of scratches, get some mistakes at cockpit and rear light was broken, but car drives well. At the beginning I informed the company about my time of leaving hotel, 10 a.m. so they need to take from me car before this time, at the day of leaving I have contacted them via WhatsApp around 8.30 a.m. That I'm waiting for them they seemed to be forgot about it and guess what they arrived for car after 11 a.m. I had to wait for them more then hour in hotel lobby. The website and The lady on WhatsApp told me they returning deposit in 21 working days I have waited patiently, after 24 working days I had to contact them and ask about it, waited few days and they return 305aed less because they claimed I got...

Exceptional Car Rental Experience in Dubai

I had the pleasure of using this car rental company twice during my recent stay in Dubai, and both experiences were outstanding.

Seamless Booking Process: I discovered the company on Google after 1 AM and was amazed at how effortless it was to make a reservation. By 9 AM the same morning, the car was delivered right to my location, ready for use.

Second time I rented was also very smooth I just messaged the company and asked them how long they will need to deliver to me a car to the location I am at and they told me and delivered in time for me to finish lunch at a restraunt .

Finally they picked up the car from the airport as I was departing .

Cheaper than using Taxis .

Flexible Extension: Extending the rental was incredibly straightforward. A simple message to the company was all it took to prolong my rental period, with day-by-day extensions handled smoothly and without hassle.

Outstanding Customer Service: Each time I returned the car, the agents were exceptionally kind, helpful, and respectful. Their professionalism made the entire process pleasant and stress-free.

I will undoubtedly use this company again for future rentals and highly recommend them to anyone seeking reliable and top-notch car rental services in Dubai.

Thank you Ayman, Bimal, Ali, Shibu, Drif...

We returned to Dubai for the 3rd time and chose to rent a car. this time a supercar as a present for my birthday. because we already knew that the services from this company are impeccable, we decided to trust again. and everything was perfect! a memorable experience. this time I want to thank Mr. ALI DEEN who took care of us and made our experience a perfect one. I highly recommend you to rent with UpTown Rent a Car!!!

I want to congratulate the team for the services offered! Everything was high quality! The car was exceptional! The team did everything possible for us to benefit from the best services! They drew our attention to the fact that if we are not careful and do not drive regularly, we could take very large fines. The car was delivered exactly to the specified place, at the exact time. Mr. LAMA AMAN moved very quickly and professionally in completing the documents and we were able to benefit in the shortest time from the desired car. The car was very clean and we were left with a USB adapter to connect. Everything was perfect, we have no complaints! we will definitely call on them in the future and recommend them to friends who are going to visit Dubai. Thanks to the team! Thank you to LAMA AMAN and ASHISH GURUNG for their seriousness, speed and professionalism! You managed to make our holiday much...