W Dubai – Mina Seyahi — Attraction in Dubai

Returned from a good 7 night stay at W Dubai at Mina Seyahi. My 5 th trip to dubai and first time in the Marina area. Pleased with check in arrived early they managed to get me a room for early check in ,could not use the AI option until 3 pm but was appreciative to get room and unpack , freshen up and rest a little after an over night flight from UK.Room was good ,modern furnished ,nice Balcony but with the heat in June was not overused. One side of the hotel looks over nearby construction work, the cranes would compromise view particularly on lower floors, but while at the hotel did not have any issue with construction noise.It hard in Dubai to not have some building work close by.|Our room on 17 th floor had pleasing view overlooking the grounds of the adjacent hotels and lower part of the Palm lagoon. Room was spacious and good facilities ,quiet and hose keeping efficient.Only gripe was some idiot rang door bell and entered room at 7 am wanting to check the mini bar . (must of got wrong room ,but pretty annoying)|The staff in general are really good and a credit to the hotel, very friendly , helpful |and approachable. Stephanie at Ginger moon restaurant was a little star , infectious smile and remembered your name whole stay .Concierge booked us a lovely boat to take us around the marina and palm for two hours . |Good pool area at Ginger moon , where we spent most of the week , needs more sun loungers as do need to get for breakfast to secure which is something really dislike having to do. The adult pool area at the Westin the Mare is also pleasant spent couple days there and also Barista adult pool area adjacent to the W beach is also fine.So there is some choice if you cannot get a lounger at the Ginger moon pool.Lunch food at Ginger moon was lovely ,some great sushi ,did slightly over indulge on the AI some days .|My Personal review of the All Inclusive option at the W ,I thought it was good value with multiple restaurants to choose from over the 3 hotels included.The food quality and variety was great. The service level dropped as you left the W ,did not feel all the staff at some venues were at the same standard . Staff at the Spanish Tapas were lovely and kept my wine glass constantly full and also the Italian Bussola food was good . We had our final meal at Attiko on the 31 st floor, good views and cocktails and great Sushi meal (not included in the AI option ).Views from the terrace at sunset are spectacular and they had a very reasonable priced sunset cocktail menu.Worth just going up for a cocktail at sunset and enjoying the ambience and view.|Some food options on the AI have an additional charge so some times you may have to pay an extra 50 AED or £10 for a certain dish and some dishes for example a 1.2 Kg T bone steak to share we were charged an additional £50 . At the end of the week |the bill was very reasonable considering the meals we had had for the week.|Drinks were not extensive in choice with about 6 cocktails to choose from |two white ,two red and two Rose wines to choose from , and named spirits.|Big measures on the double gins (BOMBAY or Taqueary) Maybe a special cocktail of the day would be an option to add.|I would book Hotel again , when...

Service from staff was accommodating and helpful. Special mention to Erica, who was so very patient, considerate and determined to make sure we were placed in the best room possible, when we requested a change. Coming to the end of her shift, she was still as dedicated to task as anyone could be. She took the first opportunity to check with us if everything was alright, when she saw us the next day. An incredible asset to any team.

The main disappointments really ought to be addressed by the GM and higher-ups.

We were really taken by the UAE Resident Staycation Offer. However, staff and systems have not been fully equipped to deliver on this seamlessly. Dear Mr/Madam GM, for your consideration:

1. The advertised 2pm late checkout was not presented as a "if possible" basis; staffers had to be informed by us – repeatedly – that this was the case; eventually we even pulled out the page on the property site that stipulates this.

2. The 25% F&B discount on all Mina Seyahi Complex restaurants was not briefed to servers. Calls to W Hotel had to be made to double check and front desk must have been busy because we waited 15 minutes for our check before the servers at Sui Mui kindly extended the discount on their own discretion. This wasn't the case at Bussola and Attiko, and all the other places we dined at, so we had to get W Hotel front desk staff to retroactively apply the discounts. This could easily lead to guests overpaying and not knowing because you'd expect the discounts to be applied automatically when charges are signed to the room.

3. The Heavenly Spa by Westin called me up to go down and pay the bill in person AFTER my partner had already left for her treatment. Their system is not connected to the W Hotel's despite all amenities and establishments throughout the Mina Seyahi Complex being advertised as part of the attraction of staying at the W Hotel. The spa team is an incredibly personable and attentive gang and management really need support them by giving them all the tools they need to deliver a flawless hospitality experience.

4. Asking for a reservation at Attiko on the Bonvoy app was met with an explanation that the outlet handles its own bookings and a number to reach them myself. Competitive benchmarking would reveal that for comparably positioned luxury properties, restaurant reservations anywhere in the UAE would be made on your behalf by simply using the property's app; much less one actually in the same property AND marketed as one of the many establishments part of the Mina Seyahi Complex Staycation Offer guests could visit. Even if such a service wasn't table stakes for W's peer set, it seems such a desperately low-hanging missed opportunity to differentiate yourself as a consummate hospitality pioneer.

Staffers on the front lines, they score 5/5 for me. An overall 4/5 rating is because Madam/Mr. GM + Marriott execs in MENA and Global HQ, you've got to do better.

As a fan and frequent guest, as a shareholder, I hope you fix the eminently fixable and do justice to the dedication of your outstanding ladies and gentlemen you're so lucky to have...

A truly incredible week spent at W Mina Seyahi. The staff are a total credit to the hotel/brand at every level. We visited Ginger Moon for breakfast each day, and often revisited for lunch/dinner. The menu options are beyond a typical half board/full board selection. You get to choose from the full a la carte menu which offers a quality selection of options and the food was always delicious & plentiful. The staff in Ginger Moon, (Raj, Jaya, Stefanie to name a few) were always a total delight and made us feel so very welcome and valued each day. Remembering small details and always being open for a brief chat was appreciated. Nothing was ever too much trouble. |The sunbeds on the wet deck were high in demand but we’d always be offered a comfortable cabana whilst waiting and then promptly set up with sunbeds as soon as they became free. |Bottles of Still & sparkling water were always available at the pool/beach (for free) upon being seated and as regularly as requested thereafter. |The room was kept immaculately clean and tidy throughout our stay, special thanks to our house keeper Alisa who delivered a shoe rack and organised the many pairs of shoes we had brought with us for the trip. The room was spacious, comfortable and very well thought out. |During 2 days one of the pools was closed so we got a buggy cart to The Westin Mare By Bussola pool on the Mina Seyhai site (walkable distance, but easier to hop in a buggy when heading down in the midday sun). Another lovely pool area and great staff who couldn’t be more welcoming and helpful. We ate lunch at Mare on both days and the food was truly impressive! There isnt any indoor seating at mare, but plenty of shade and fans to help manage the heat. (Included in half board lunch option).|We had dinner at Attiko which we’d highly recommend (not included in half board option, but worth the spend/visit). Impressive Asian fusion dishes with stunning views from 31st floor, comfortable seating and great selection of cocktails! |We are gold elite Marriott members and felt that the team made a great effort in acknowledging our membership, with a complimentary upgrade on check in and farewell cocktails & cake at breakfast. |Overall the half board option is excellent value for money, with access to full al a carte menus in the inclusive restaurants. |Thank you to all the team for helping make our stay a memorable and special visit to Dubai! Highly recommend if you are seeking top tier service, food and accommodation. Our provider did give us the option to cancel and rebook due to ‘nearby construction work’, we were apprehensive about proceeding but the hotel assured us there would be no disruption and they were absolutely correct. We didn’t have any disruption from construction during our stay, so if you get a similar message, do not let it deter you from visiting.|We will definitely...