FAULTY MACHINE AND AN EXTREMELY RUDE MANAGER!
Me and my partner went here last week as a day trip. We had spent a decent amount before spotting a key master (one of our faves). We played a couple times and on the third go, the key went through the hole but instead of spinning and pulling the prize forward, the key came out and then spun. I figured it might be best to try again and I would film it in case it did again. This way I could use to confirm to workers that it was possibly faulty and did go through... As I appreciate people scam. So we tried again and the same thing happened. I went to a worker, who was lovely and she seemed happy with it but needed a manager to approve.
Manager comes over. Immediately dismissive despite seeing the video and spoke to us like children... Despite us being a lot older. I explained that the key didn't twist and pull the prize out when it went through the hole. This guy then says... Not how it works. It is supposed to push it back.... I tried to show that the bar pulls out but he just huffed and walked off. We spent a decent amount in there and we're genuinely excited to have potentially won. Those who know the key master prizes can be good ones! But to have a manager that gives attitude when he doesn't know how the game works, treats customers like an inconvenience and cons us and potentially others (a lot being kids!) is so wrong!!
We have been going blackpool/here every year for years but I will not spend another penny in here again!!
Please be warned, I would not like the thought of kids being taken advantage...
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