I am a disabled person, the disabled toilet in this pub is upstairs, so I used my scooter to go upstairs in the lift. The lift was cramped and there were big tall tables and chairs in the way of the lift which made it extremely difficult to drive the scooter on to the lift. Once I was upstairs there was a huge dresser in the way, so reversing out of the lift was a huge problem! My partner had to lift the scooter so that we could steer it in the right direction even though he too is disabled. While the bar staff stood there chatting! Everyone could see what was going on, but no one came to help! They definitely need to refresh their customer service training!

The upstairs was crowded with tables and chairs. It was impossible to get from one side of the room to the other side of the room, unfortunately the disabled toilets were on the other side of the room. It was impossible to manoeuvre to the other side of the room without bumping into chairs and tables. Once I was finally in the toilets, they were dirty and in an appalling condition.

When I spoke to the deputy manager Tanya she told me that it's never happened before and that's what she kept Reiterating again and again.

Why can't the disabled toilets be downstairs, why is the furniture arranged in such a way that it is blocking the lift?!

I have been severely stressed out with my visit to this pub, staff were rude, and the service was an unacceptable. I will not be visiting this pub again and will tell my friends and family not to bother going to this pub and it is not disabled friendly at all! Don’t bother wasting your time and money going to this pub. Spend your money in the Velvet Coaster, that is lovely, clean Wetherspoons pub with great service too.