Rituals — Attraction in Great Britain

My daughter & my husband went into the lakeside Rituals store on 13/03/2024 at; 17.53 to purchase me a little token gift to add to my already large Ritual purchases from previous weeks; they were served by an awful women who made my daughter cry as she left the store; I am a loyal customer of Rituals Lakeside and the staff at the store have always been AMAZING. My loyalty card will demonstrate how much I spend monthly at the Lakeside store; with purchases usually over 100s of pounds! My daughter returned home crying, and informed me; how her dad and she were treated by this awful women; she was rude, boarder line racist and condescending, at the till throwing the items purchased into the bag, but prior to this; not allowing my daughter to browse, she was standing over my daughter who is 23, not a child! The lady then proceeded to shout at my husband when he asked her about the Genie diffuser that we had purchased and had stopped working! I am devastated that my family were treated with such disrespect. Rituals you have just lost an amazing loyal customer. I have also informed all my family and friends of the incident regarding my daughter and my husband! They too will be avoiding the store. RITUALS please let me know how you will proceed with...

Went there and bought few items, the store manager advised me to buy more to hit £40 to have a free gift, however after I've used my unidays card it took me down to £39.50 and she didn't give me the free gift. Secondly she gave out scratching cards to the customers and gave them all nice products, the scratching card didn't say what they won, just that they won so it was at her discretion what to award them with. I had to ask for mine's and she gave me the cheapest product in the store a hand sanitiser. I've left the store quite sad, felt discriminated and I will never return. Poor...

Such an awful experience at this store. The lady with black hair and was tanned at checkout was very rude and condescending, proceeded to talk to me in such an abrupt way, I returned to the store only to over hear her gossiping about me to her colleague. I've escalated this to the complaints as I feel no one should be dealing with this. She was creating a problem out of nothing. This is such a shame since I really enjoy shopping at Rituals and will only return to the Westfield stores. I don't know where they find such employees to represent their stores because they are definitely...