Miserable excuse for online ticket sales. Who knows how good the production was, I never got in the doors. I made the mistake of trying to buy two tickets, from the York Royal Theater online system. This mistake will never be repeated.
YRT companies efforts at informational fishing are irritating at best, certainly intrusive and frankly, obstructive.
Why do they need my address? I am not asking them to send me tickets.
Why do I need to sign up with their organization to buy tickets? Clearly they can simply sell me a ticket without intruding into my life. Not to mention that I am bombarded with a membership offer, BEFORE I have even concluded my purchase, the site "seeing"that I am allegedly a return patron, when I have never set foot in the town before.
Why after grilling me does YMTs ticket sale cause grief with accepting my credit card, while every other business from Tesco to the Yorkshire museum accept it without issue?
I strongly encourage YMT to reconsider how they see potential purchasers online. The woman sitting across from me has just asked, "why do they need that? I hate when they do that".
Of course, after wasting my time asking for information that is NOT NECESSARY for a sale, I note they have a countdown timer, to complete the sale.
I understand a £28 purchase is a VAST financial risk for YRT which apparently requires such extensive security.
An online ticket sale, is just that, a sale. Not an effort to turn customers into milk cows.
I just thought YMT ought to know how their online ticket sale made this visitor feel. Like a criminal and a resource to be milked.
I walked away without tickets to an event I wanted to attend, and YMT lost revenue. Imagine a streamlined sale WITHOUT FISHING for membership and marketing, as a public...
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