BEWARE; Never go to this branch. Terrible customer service. I saw t-shirt shown it was on sale in the reduced section. There was printed ones and plain ones I chose the plain one. It showed reduced from £7 to £4. The man at the till scans the item and the register showed £5. He then peeled the sticker of said it was £5. I was confused I told him that I found it in the reduced section (1st floor) he said he will confer with his manager. He spoke with her. I told that I got the top in that section and she said twice "no it wasn't" I felt wronged and accused of trying to steal. I told her that that is not the way to speak,and decided not to buy it and paid for the rest of my purchases. The man put a sticker on my bag. Which they have never done before and feel he did that to show that this was brought but could be a their and steal. I was deeply upset. I spoke with a manager on the ground floor who gave me a qr code to submit feedback but listened to my complaint. I still felt wronged and with a shop floor assistant on the first floor found another plain t-shirt with the sale sticker. I took this upstairs with the printed t-shirt. Told the same manager at the till look I did not make this up and told her that the assistant who helped me find it had said that staff member must have priced it wrongly and placed in the wrong section. The manager apologise but then tried to gaslight me by say they asked people to check and was going to talk but I cut her off. Which did not happen. She had time to say that but never did.she and the man whispered to each other in front of me. She said the man said the lable was peeled. He did that himself. It is appalling that had to remember where the reduced section the item came from. That place is huge. I had to find another plain pink t shirt to prove my innocence and prove it was their mistake. Those two need retraining on everything before being placed in a public facing role. She also said she had a lot to deal with from other customers trying it. I told her that's not an excuse. I worked in the public sector and that is not how they should behave. She asked me if i wanted the printed shirt which was the one correctly on sale. I realised I got the wrong size but by that point I did not want it. The principal of the matter was more important to me. I have gone there many tim normally late evenings. I will never go there again.