Trinity SELT London Central - Kings Cross — Attraction in London

I am sharing my recent heart breaking experience in this organization. I booked a GESE exam weeks ago & I attended there today. I should be there half past 2, I arrived 5 minutes before that. However I was not feeling well and I met GP two days ago. I was in pain so, I carried my hot bottle during the journey to the test centre cause it helps me to reduce my stomach pain. I am suffering from Fibroids and this causes heavily pain and bleeding most of the times.

When I arrived I have been served by a young ginger hair lady, she mentioned I need to wait till my turn. It was half past two and my test was 3 pm. So, I asked the young woman about using toilet before test. She guided me to down floors to find the restroom. I did not find the restroom and I was confused within the stairs and lift. After 5, 10 minutes I came back to the waiting room and Steve served me again. A friendly gentleman, in red shirt with quite nice British accent. I have been asked to wait until they call me back again. I did so. Then Steve came to me and asked to follow him and sit in front of a lady called Pauline. A black skin Lady with strange jewelleries, A very big metal heart as big as a cup cake!

I been waiting there about half an hour and she did not call me to start my registration though she saw me two three times behind her computer while she was playing with a piece of paper in her hands. There was not any other client there except me, but she did not show any interest about me! I was not feeling well enough because of my health problem, but I tried to be patient and wait until she may decide to serve me. After waiting for a while, one girl came in, she was African too and Pauline called the new girl and started her registration.

I thought she may forgot I was there for more than half an hour, So I reminded about my turn. She did react very rude, aggressive and treated me like a non valuable person. I felt her discriminative behaviour against me and I tried to explain that I have been waiting about an hour in this office. she denied to listen to me and said : you arrived too late. I wanted to explain what happened but She did not let me say more and this forced me to ask for help. I wanted people around me call manager to solve this issue. It put me in mental pressure and caused my pain start again.

The manager, A very nice, friendly, good looking lady named Marisol came to me and tried to understand what happened there. She invited me to her room and I let her know whole story. She went towards Pauline and wanted her to do my registration. surprisingly she refused to follow her manager request. I was watching a gutted manager and felt upset about the inconvenience situation.

Marisol explained my situation to one of her colleagues.A long hair, good looking gentleman with unforgettable voice lead me to his room and did my registration. He also helped me to fix a very little point in my online application and changed my upset face to a happy smiling one. Finally I have been sent to a test room and I enjoyed with my examiner lady. We had a very nice conversation about my topic. After my exam Steve and Marisol came to me and treated with respect and kindness. Marisol apologized many times however it was not her fault. I spent more than 2 hours in Trinity for a very short conversational test which it could be done in 10 minutes. The main reason was discriminating, unfair treatment.

I would like to share this story because of a very disappointing behaviour of Pauline who supposed to help all customers that are struggling with thousands of issues and coming there with hope to do their job and solve residential problems.

With all due respect to all of my African friends and with special thanks to the professional helpful staff of Trinity college, I think It is necessary to remind some staff about being quite patient and polite. Also they have to show respect to all customers against their age, sex, gender, race, etc. It would be highly appreciated to avoid any kind of discriminative behaviour in this valuable...

I recently had the pleasure of passing my test and meet Stephen, Taha, and Christine at Trinity College, and I couldn’t have asked for a better experience. From the moment I walked in, I felt an immediate sense of ease thanks to the warm, welcoming atmosphere they created. The vibe was relaxed, and it was clear that everyone genuinely enjoyed being there, which immediately helped take the edge off my pre-exam nerves.

Stephen, Taha, and Christine were not only professional but also incredibly friendly, with a great sense of humor that kept the atmosphere light. If you’re the type of person who feels a bit stressed before exams, you’ll find that they know exactly how to help you relax, with a perfect mix of calm and a few well-timed jokes. The entire experience felt smooth and well-organized, and I left feeling grateful for the kind, supportive environment they created.

Overall, I couldn’t recommend this team more. They bring such a positive energy, making everything run seamlessly and ensuring every visitor feels at ease. Thank you, Trinity College and team, for such a...

My experience taking the Grade 5 B1 exam at Trinity College London King's Cross was incredibly positive. The professionalism and helpfulness of the staff on exam day significantly reduced my pre-exam anxiety. The exam center provides an excellent environment for candidates to feel at ease.

From the moment I arrived, the staff were friendly and supportive at every step. The exam invigilator's communication style and approach made me feel very comfortable. Their clear and fluent instructions, along with their encouraging demeanor, greatly boosted my confidence during the exam.

These positive experiences played a crucial role in helping me manage exam stress and perform at my best. I believe that anyone who takes an exam at Trinity College London King's Cross will experience the same supportive and professional atmosphere.

I am grateful to all the staff for their attention and assistance throughout the exam process. I wholeheartedly recommend Trinity College London King's Cross to anyone considering taking a language...