Manchester Piccadilly railway station — Attraction in Manchester

Manchester Piccadilly railway station is a major transportation hub in Manchester, serving as the city's primary railway station. Located in the heart of Manchester, it is one of the busiest stations in the UK outside London, handling a significant volume of passenger traffic each day.

The station features a modern and well-equipped facility, with a range of amenities including shops, cafes, and waiting areas. Its extensive network connects Manchester to key destinations across the UK, including direct services to London, Birmingham, and Edinburgh, making it a vital part of the national rail network.

Manchester Piccadilly is known for its striking architecture, which combines historic elements with contemporary design. The station's large concourse and modern platforms facilitate efficient travel, and its strategic location makes it a central point for commuters and travelers alike.

In addition to its transport functions, Manchester Piccadilly plays a role in supporting the city’s economy and tourism. The station is well-connected to local transport options, including buses and trams, providing seamless connectivity to various parts of Manchester and beyond.

Overall, Manchester Piccadilly railway station is a key transportation hub, offering extensive travel options and contributing significantly to the connectivity and accessibility...

I want to express my sincere gratitude to the Avanti West Coast customer service manager I met today at the Manchester Piccadilly ticket area. Her kindness, professionalism, and care were truly exceptional. Definitely some of the best customer service I’ve received in a long time.

Earlier, I had approached a staff member near the gates with a question about my ticket. Instead of responding appropriately, he behaved in an unacceptable and distressing manner by staring at my chest. I immediately raised the concern when I reached the ticket zone, and that’s when I was introduced to the manager.

She handled the situation with empathy and urgency, making sure I felt safe and supported during a moment of real discomfort. She arranged for me to take an earlier train so I could leave the station promptly, and assured me that the incident would be taken seriously and addressed appropriately.

Her response turned a deeply upsetting experience into one where I felt heard, protected, and respected. I’m incredibly grateful for her swift action and compassion.

Unfortunately, I didn't catch her name but if you happen to be reading this review, thank you, truly, for your kindness...

Seems to be a few maintenance issues here. The escalator from taxi rank area going up was noisy and a bit creaky. That did scare me a bit.

One thing I can’t stand is when toilet facilities arnt up to standard, firstly as you enter the gents, there’s a wall of glass blocks what is obscured, also reducing entry capacity at the same time, causing you to bump into people at busy times.

The first thing is the smell of urine hitting you in the face, this can be resolved by a gel what the cleaners can put down the drains weekly to resolve this horrible issue. Secondly the extraction heads above the urinals are all closed. Making the gents a smelly, hot, sweat box. Thirdly the UV light cleaning unit meant to help get rid of the odour isn’t maintained,

But they can spend stupid amounts on art above the urinals what haven’t been cleaned in years.

Finally, I needed to refill my water bottle. The fountain was out of order near the gents on the hottest week of the year!

Then I noticed none of the emergency lighting was powered up above both fire exit doors near the gents.

I do notice everything, the contractors who network rail employ need sacking for that. That...