Moose Coffee — Restaurant in Manchester

I called into this cafe this morning as I was staying in the stay city next door and it has been recommended to me by the staff. I had my 2 year old and my 10 year old with me as we were over from Ireland as a family to watch the man utd game and the lady behind the desk told me sorry they were full and it was bookings only this was at around 9.30 a.m. I could clearly see empty tables and I explained we were just trying to grab some breakfast before our flight but she said no they were fully booked, I then left the cafe and went online and checked the booking and could see multiple spaces so I booked a table for 5 online, my wife and daughter joined me, when I walked back in and said “Hi I now have a booking “ the lady looked at me and said I’ll have to check does this booking stand cause sometimes you can make a booking then later it can get cancelled. I was very confused so she walked off for a couple of minutes and then came back and said “OK I’ve managed to get you a table” as if she was after doing me a favor, when I went upstairs there was 5 free tables and 2 downstairs. I was fuming but my wife begged me not to say anything so I didn’t.

Why could they not just give me the table the first time.

2.Why did she have to check could I come in after me making a confirmation booking online

I had 3 young kids with me and I had to stand outside for no reason in the freezing cold to make an account to book a table as I knew there was space but she would not let me have a free table

I spent nearly 65 pounds on breakfast but still left with a bad taste in my mouth

I would not recommend this Cafe to any family because it was either not family friendly or she didn’t like us cause we were Irish but she purposely went out of her way not...

Even though the location is small, I keep coming back to this Moose Coffee. I really like the chain, but the staff at the Piccadilly location really make the experience.

I'm autistic and struggle with loud environments and flagging people down confidently enough but the staff here anticipated my every need and we're lovely through the whole experience without me having to disclose any of this. I had a booking for one and it was fairly busy when I came in, but I was seated within a minute, had my coffee within five and my breakfast within twenty.

The waitress Amy was able to confidently advise me on the menu, and helped me pick a breakfast that was to my liking. The barista Izzie made a really lovely moose macchiato - I know the American style macchiato is not to everyone's liking but I love a good sugary coffee and it wasn't too sweet at all. The other waitress on staff Kim had a lovely demeanor, and kept the door shut and the wind chill out as I was sat next to the entrance, and was very attentive for the entire time I was there.

I didn't feel rushed at all, and the food was brilliant as always. The chef named on my card was Alex, and the pancakes and bacon were fantastic and some of the best I've had.

I forgot to take a photo when I started but enjoy one I got of my very clear plate at the end!

Can't recommend this location more for lovely staff and accomodation for...

THIS IS A RESTAURANT NEXT TO A TRAIN STATION YOU SHOULD CHOOSE YOUR STAFF CAREFULLY TO NOT BE RACIST.

Rude staff member when I arrived I mentioned to her colleague that we had a booking. Her colleague was very kind and said they couldn’t find our name but still offered us a table without a booking. Later, as the first lady was leaving, she saw us and spoke in a VERY AGGRESSIVE WAY, without even asking politely if she could help. She immediately said that SHE CANCELED OUR BOOKING. I told her I didn’t receive any cancellation, and she replied, “CHECK IN YOUR JUNK.” Then she said, “IF YOU WANT, WE CAN OFFER YOU SEPARATE TABLES,” but without asking my family first, she added, “YOU CAN GO AND TRY ANOTHER SHOPS??!!” as if she was kicking us out.

She was extremely RUDE AND MEAN. The lady with black hair and blue eyes when I agreed to sit at separate tables REFUSED and said, “NO, GO AND TRY DIFFERENT SHOPS.” This is unacceptable. Meanwhile, the BLONDE LADY WAS SO RESPECTFUL and professional.

Honestly, I feel this treatment was BECAUSE WE ARE MUSLIMS. The booking was under a common Muslim name, and the way she looked at us was very hostile. Right after that, some NATIVE customers walked in, and she welcomed...