The Lost City Adventure Golf

AWFUL. DO NOT BOOK. I never really write negative reviews but had a shocking experience. If you want to go do not book in advance. We booked for my boyfriends birthday and were up in Nottingham for a short time. Despite prebooking a timeslot we needed a month in advance we had to join the que to get in which was over 45 mins. We then got to the front desk and waited ages to be seen. We were unable to play as we had to collect our bags from our hotel by a certain time and due to queuing and waiting were an hour if not more behind schedule. We understood they were busy and ask what could be done. We were then offered a refund which I accepted. The lady sorted this and I inserted my card for a refund. She then oddly said 'when you have an issue with the refund just call us and we can sort it.' I didn't really understand or think too much of it although it was a little odd as if she was pre-empting an issue. Upon leaving I later checked and realised she had charged me. So I had currently paid for 2 games and played none!! I am now having a lot of hassle having to prove online bank statements etc to rectify the issue which was there fault in the first place and seemed to be done on purpose. They knew I was travelling far and could not return and are being incredibly unhelpful with the process. They have ignored my emails despite telling me to email the evidence which I have. Ultimately the golf looked good but staff are beyond incompetent and there is no point prebooking an appointment as it doesn't guarantee a time. Ruined an afternoon very disappointing.