The lady at the front desk upon check out (blonde, shoulder + hair length, approximately aged 25-35) was nothing but snooty! She did not say good morning nor did she ever smile; she sneered while my husband made coffee; she was speaking poorly about another guest to the maintenance man right at the front desk; she was not available at the desk for long periods of time (the phone rang 55 rings, and she never came, plus I had to ring the front desk bell to get her to come check us out). When she did show up, she immediately made an excuse that she was on the phone in the back making a reservation. I did not reply, and then she said, "like I said, I was on the phone making a reservation." She did not bother to ask how the room was or even thank us for being Hilton Silver members or thank us for our stay. The breakfast area was clean, even though the oatmeal did not seem to be made correctly. The guest room had a slant at the entrance, which made you feel a bit dizzy, and the decor was quite dark and dismal, but it was clean and tidy. The elevator had signs taped on them that read "Maximum 4 people", yet the capacity weight was 2500lbs....very concerning. The pool was nice but loud, and they were doing construction so there was plastic all over the walls in the first floor hall way, which was very unappealing. Plus, the only way we would be able to view our vehicle in the parking lot, was if we parked it at the hotel across the street. The gentleman (Aubrey) who checked us in was very nice, as was the lady who followed him (cannot remember her name), and the construction, the room slope, the elevator, and the parking issues could all be overlooked for future stays. HOWEVER, BECAUSE OF HOW NASTY AND CONDESENDING THE FRONT DESK CLERK LADY WAS AT CHECK OUT, WE WILL NEVER STAY AT THIS HOTEL AGAIN. SHE TRULY GIVES HILTON A BAD NAME BY NOT SMILING, SPEAKING ILL OF THE GUESTS WITHIN EAR SHOT OF OTHER GUESTS, LOOKING DOWN HER NOSE AT GUESTS, AND MAKING EXCUSES FOR BEING ABSENT FROM HER POST! IT'S JUST SHAMEFUL!