Chicken Express — Restaurant in Abilene

Came through the drive thru at 8:05 pm 01/10/24 ordered a 20 piece tenders w biscuits, fries, okra, and corn nuggets with a gallon of sweet tea (6 items) only to get home to find I had everything but the chicken. I live 30 minutes outside of town! I called them and told them I didn’t have my chicken and they said I would have to come back or give my name and get it another day. I have to feed my kids so back to the store I go after telling them I live 30 minutes out of town and I am on my way. I arrive back at the store and ask for my 20 piece tenders, in which the male employee has no idea what I’m talking about. About this time the drive thru lady that didn’t give me all my food walks up and I tell her I’m here for my food … you didn’t give me the tenders. Instead of saying she apologized and instead of having my food ready and waiting on me she replies it’s my first day to which I replied can you count to 6!? (Pardon my frustration!! I apologize!) The manager was in the office never bothering to get up out of her chair and come address me professionally. Check the cameras for proof! Instead she spoke from the office with me having to poke my head around the corner to even hear everything she was saying. She told me I don’t need to be rude to the employees. That we are human and make mistakes, which is true. But I too am human and can be irritated about poor food service and lack of customer service as well. Your whole job is FAST FOOD S-E-R-V-I-C-E!! This store was not busy when I came through, either time, (check your register logs if you don’t believe me) so it’s not like they were so busy that it got mixed up. Not to mention this whole thing cost me 2 hours of my time driving back and forth plus the gas I had to waste because someone can’t make sure all the items are in the bag, especially the main part of the meal. Just to show up and have to further wait for my tenders while arguing with staff. Let me tell you what those hot tenders were so good with cold sides by the time I got home but yeah you’re right I’m the Karen huh? If you can’t count 6 items on a ticket and verify 5 boxes and 1 gallon of tea before you hand over the order something is really wrong. And if she’s in training it’s not her fault, it’s the managers bc she should make sure someone is checking on her until she gets it down to avoid frustration and bad customer experiences. And yeah I probably could’ve checked it myself before I got all the way home but you know what it’s your job, TO DO YOUR JOB! So maybe next time just say sorry for the inconvenience and have the customer not have to wait when they show up the second time bc you didn’t get it right the 1st time!!! Instead of what you did which was cause me a huge inconvenience without any accountability for my frustration. Instead treating and acting like I’m out of line. DO YOUR JOB right and who knows maybe one day you’ll get praise! I will be calling corporate because I feel management here needs replaced. This isn’t the 1st bad experience I’ve had at this particular location either so now I will never be back I’ll give my money to the other chicken places in town. I’ll be sure to point out to corporate all those 1 star reviews within the last six months … smh … obviously I was correct in saying poor management is...

I pulled into the drive thru at 9:05 PM on a Wednesday night. There were no other cars in line and none in the parking lot. Aware they close at 10:00 PM, I fully expected my order would take a bit as most chicken establishments switch to "cook to order" in their last open hours. What I did not expected was the exasperated sigh from the drive thru employee when I placed my chicken order. I maintained a jovial demeanor regardless and continued with my two sides, choice of bread (love the rolls), but then when asked if there was anything else - it happened again. I ordered 3 fried cherry pies (amazing!) and commented, 'ya know, since we are cook to order anyway.' The sigh that came through the speaker was deafening and outright rude. The employee then said, in a rather perturbed voice, 'I guess I'll have your total at the window.' Which she did, eventually when she came to collect my money. Never once smiled, thanked me for coming or showed anything towards me one would call warm the entire time I was on property. This being a full 45 minutes before close, with no other guests whatsoever.

Now I understand, they're probably cleaning and hoping to go home a little earlier because they happen to be slow tonight. That does not make any difference in how you treat a customer at your establishment.

This entire review has been typed as I still wait for my order to finish being cooked. My apologies to the employees of Chicken E, I won't...

My husband and I went to this establishment for dinner to go. I am not one to ever complain especially like this. But it was 5:29 pm on a Tuesday. The manager taking the order over the speaker was talking very fast we could barely understand her I felt like I was taking up her time as we had to repeat ourselves and she just got louder and faster. There was a different lady at the register she was professional and courteous. Once we got home my husband began to get the food out he commented that the chicken was over cooked and hard, part of my order was missing, it appeared that the mashed potatoes, gravy and chicken had been sitting out for quiet awhile. Out of the whole meal not one part of any of it seemed fresh and at 5:30 pm you would think some or most would have been just made. I called and made a complaint since we were unable to really eat any of it. A young lady that answered the phone claimed to be one of the managers, she was also the same one that spoke very fast and loud. I explained what happened, she offered for us to come at that time to get the okra she left out. I told her the meal was older and we weren’t happy with the meal itself. She said she would replace the meal this one time since I waited an hour to call in. I’m not sure that I will return unless an adult is in charge and the food is back to where it used to be. So disappointed in this chicken express as they have always been really good and...