IHOP — Restaurant in Abilene

They weren't crazy busy when we went in but clearly they thought they were Or they were still playing caught up from earlier that morning. We sat down got drinks, then ordered food in the first 10 -15 mins then a table of 6 (we were a 3 top) sat behind us. They got drinks then ordered 10 to 15 mins after we had already ordered. They got their food and finished before we even got our food. Then we had order the cinnamon dippers as a app as our daughter was hungry and we wanted something to hold her over... they were out of the cinnamon sugar that they are tossed in... and the dipping sauce that comes with them on the side. They didn't come tell us to ask if we still wanted them.. they just put powdered sugar on them and a Cinnabon sauce over the top.. it was fine but I just wish they would have asked first cause I would have put it on the side. They were out of alot.. chocolate milk, Dr. Pepper on top of the other stuff I already mentioned. The server was nice but when my husband asked about our food I felt like she was very dismissive about oh it will be right out we are very busy.. there was only 5 to 7 tables in the whole restaurant. So we asked for a manager which we used to work in food service I get it. But it wasn't crazy busy. The manager came right out even tho she was the one cooking.. the cook had called out which I get happens alot I'm sure. Why would you have only 1 cook for a Sunday afternoon is my question. Without really saying anything but hey we have been here for over 90 mins and that table got here after and they are leaving now. She said give her 4 mins and she would take care of the bill, so we stay then food was okay. And the server did what she could after that and was very sweet to our daughter who just wanted waffles for her birthday. We will probably go back but not anytime soon... and not on a Sunday but it was like 3pm when we came in. We didn't leave til after 5pm. I will agree with the server that they are letting the morning crew leave too soon after the next shift gets there. They need to keep a few on or add in some mid shifts to help with the...

Ordered online for pick up. Was supposed to be ready at 11:20. I showed up at 11:30. Went inside and told them I was there for my ordered. The hostess came back and said it’s not ready. I said can you give me a little bit of a time estimate because it’s already 10 mins past pick up time. She was like no I don’t know. She was going to dismiss me and I said is it even in the works. She said no. Ummmm,,, that’s something that should be updated to the customer especially since it’s already 10 mins past the time of pick up. So sitting out in the car and have to wait an additional 20 minutes. Pretty irritated. Not to mention I am sitting here watching cooks and waitresses outside smoking. The place is packed and online orders are clearly backed up, shouldn’t be smoke break time.

Edit— so waited for 40 mins out in my car went back in still not ready. The hostess came back and told me that they called to tell me that their waffle machine was down. I pulled out my phone and showed her, nope no call at all. She said she could replace the waffles with pancakes. I said no I would just like a refund because that was the whole reason we even attempted to eat there was for the waffles, rudely she said fine. She went to get manager, who didn’t even have the decency to come out and address the issue themselves, who told her he would set set refund. So I will have to wait 7 days for a refund on my money. Told her I would like something in writing saying the refund would be started. Because I have been down this road with this company in the past where they completely forgot to start the refund. She said she couldn’t give anything but to write my name and number down. Her attitude was terrible.

I want someone to reach out to me in regards to this. I am out $45 for 7 days. And lost about an hr of my time today. Dealt with extreme unprofessionalism. Just wow! That is the sealed deal of our family never returning to...

I’m really disappointed to say this, but my last few experiences at IHOP have been unacceptable—and this is coming from someone who truly loves the brand. I’ve now visited on three separate occasions, and each time something was missing or wrong with my order. • April 9: I ordered the sirloin tips breakfast. After leaving the restaurant and sitting in my car, I opened the container only to find that my bacon and pancakes were completely missing. I had to go back inside just to get the items that should have been included in the first place. • April 10: I decided to give it another try, ordered the exact same thing, and again, after leaving, I realized my eggs were missing, and there was no syrup or butter provided for the pancakes. It was frustrating to deal with the same issue two days in a row. • April 17 (today): I placed an order and waited 45 minutes. When I went inside to check on the status, I was told my food still wasn’t ready. After finally receiving the order and checking before leaving, I found that once again, no syrup or butter was provided—only ketchup. Ketchup. For pancakes.

I’m truly sorry to leave a review like this, because I’ve always loved IHOP. But this kind of repeated carelessness is hard to overlook. It shouldn’t be this difficult to get a complete, accurate order—especially three times in a...