It was a great train ride but on the wrong train. You dont get much information from the web site so we got tickets for what i will call the short ride which is two hours round-trip there and back with no stops so it was a disapointment since we was hopeing on be able to stop, shop. And eat it seems to be another train that has that kind of ride and again i did not see that on the web site, the information i got from the train engineer and oh. Btw the volunteers are all so nice and helpfull so now we will go again knowing what i know to get the right train. Now for the train it really could use a good cleaning. It is what you expect from the time period of the cars but they are just dirty not shiney and clean and the bathroom just smelled of urine. Every csr is different and the temperatures went from hot to cold from car to car but was in the comfort range and each car had differant smells to them but was not a clean smell. The snack car to me seemed disorganized and just laid out wrong the creates a human traffic jam. They have hot dogs that i did not see anyone eating so i did not order one and they had fresh popcorn but only one small machine that could not keep up so you had to wait in the paid line probally a good 30 minutes to get your corn. The coffie was good and the rest of what they had was bottles of drinks and bags of snacks. They had beer and wine but you have to wait till 1 pm on Sundays because of Ohio state laws and we was at the end of the ride by then. It was quite busy all the cars was full but the volunteers made everything go smoothly. Wasn't a bad day just not exactly what I wanted so i will try...
Read moreThe experience was good. Not exactly what I had in mind, but was still an alright time. The ride through the park was not exactly what we thought it would look like, nor was the amount of time we spent stopped and loading other passengers. A 2 hour ride consisted of almost 30 minutes loading passengers at another stop. They also made 2 other short stops, both times to pick up more passengers or staff.
The group of older [seniors 65+] people that got on at the 2nd stop were pretty disruptive, rude, and loud to the car we were on and pretty much made the 45-minute ride back weird. We even changed seats to get away from them.
The park services also showed their tickets were sold out online, even said so when we called about tickets. The gentleman on the phone told us to check the website in the mornings, as they always post available tickets for the day then. So, the next morning, we did just that, and what do you know. They had almost 100 tickets throughout the day come open.
It was an interesting 1 time experience, and I would not do it again. I can see everything the train showed us by driving through the park myself and not having to deal with the other passengers...
Read moreWe went on the Polar Express with our kids on 11/30. The train car we rode in was in pretty rough shape with broken seats and a pretty gross bathroom. The worst part of the experience was having windows you could barely see out of due to being so dirty from salt spray and dirt. That made for a terrible experience. The volunteers try their best to entertain the kids singing Christmas carols and writing letters to Santa. They also pass out hot (warm) chocolate and cookies. The ride is a little long with nothing to see out of the dirty windows, so you kinda have to entertain yourself at times. When you arrive in the Northpole, you pass by many waving volunteers dressed in Christmas outfits and Christmas light decorations. On the way back to the train station, Santa gets on board and takes pictures with everyone. I'm pretty disappointed in the whole experience for the amount of money it costs. It could really be improved with cleaning and a little money fixing the broken...
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