Alex Hotel & Suites Anchorage Airport
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Response to the Owner: Is there any way for us to get your direct number or email in order for us to give our formal complaints with regards to this matter.Im relief to know that somehow our concerns will be heard as what i said we come there the next day to sort things out we have request to talk to the General Manager together with your marketing manager in the front desk and spoke to Jae your Account Manager with the rest of your staff but for what ever reason we been told to wait and be back by 12 .Come 12 nn we went back and waited for nothing. We Been told That General Manager went out,that the Marketing Manager was not there yet ussually her time is 12 but on that particular day cannot tell us what time she can come in.Our time is wasted .Could give full details if only i could get your direct number and email address. I personally experience the Rudeness and Unprofessionalism myself. Thank You so much. Just experience the worst customer service.If you wish to have a hassle free party DONT Booked here.Marketing Manager cant even deliver her Words for the part of the deal. Rude as ever.Our main concern she just decided to do an unauthorized transaction on the card of the client without any consent. So be careful on your card info if you wish to booked here.They dont follow clients confidentiality .Next is the way she will talk and deal with the customer is way beyond control unprofessional in so many ways. We even try to reach out to the Hotel General Manager and to her the next day just to clear things out but decided to not show up and hear clients side of story.Quite Frustrating on our part. Big Thumbs down.
Myra LiwanagMyra Liwanag
00
I truly cannot fully express how effing awful the customer service is here. I had my reservation and got to the hotel about 10 pm. the woman at the front desk was very distracted, was on the phone about 50% of the time I was at the desk (I understand she is secretary and her job is to answer calls, but these were personal calls, nothing to do with her job). my room is very spacious and neat, however there was a half a roll of toilet paper and I had to go down and ask for some more. also one of my bath towels had a mysterious red stain on it, and when I went down to exchange it for a new one, she told me to just put it back in my room. as I do with all hotels I stay at, I pulled back the bedding. it was very wrinkled like somebody had slept in it. also, im not sure if you can see it in the second picture but there was a BOOGER in my sheets. I asked the front desk lady for my linens to be changed the next day (it was late i understand it can't be done right this second) and she said "I will mark it but I can't guarantee that the housekeepers will get to it." I recently worked at another Anchorage hotel and I know that if a guest requests a linen change, it must happen. I am very disappointed with the lack of hospitality in this hotel. the elevators were very very dirty as well.
Sheri DeLin ArmstrongSheri DeLin Armstrong
30
Nearby Attractions Of Alex Hotel & Suites Anchorage Airport
The Lakefront Anchorage
Coast Inn at Lake Hood
Puffin Inn of Anchorage
Courtyard Anchorage Airport
Holiday Inn Express Anchorage by IHG
Comfort Suites Anchorage International Airport
Baymont Inn & Suites by Wyndham Anchorage Airport
Midnight Sun Car & Van Rental
Fish Creek Park
Spenard Beach Park

The Lakefront Anchorage
4.0
(1.4K)
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Coast Inn at Lake Hood
4.0
(534)
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Puffin Inn of Anchorage
3.5
(625)
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Courtyard Anchorage Airport
4.2
(471)
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Nearby Restaurants Of Alex Hotel & Suites Anchorage Airport
Gwennie's Old Alaska Restaurant
Pipers Sports Lounge & Dining
Fiori D'Italia
Fancy Moose Lounge Anchorage
The Writer's Block Bookstore & Cafe
Jinmi Korean Restaurant
Alaska Chopped and Chowdered
Taco King
Flying Machine Restaurant
Fukumaru Teriyaki

Gwennie's Old Alaska Restaurant
4.4
(1.6K)
Click for details

Pipers Sports Lounge & Dining
4.2
(415)
Click for details

Fiori D'Italia
4.2
(403)
Click for details

Fancy Moose Lounge Anchorage
4.1
(369)
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Basic Info
Address
4615 Spenard Rd, Anchorage, AK 99517
Map
Phone
(907) 243-3131
Call
Website
alexhotelalaska.com
Visit
Reviews
Overview
3.2
(517 reviews)
Ratings & Description
attractions: The Lakefront Anchorage, Coast Inn at Lake Hood, Puffin Inn of Anchorage, Courtyard Anchorage Airport, Holiday Inn Express Anchorage by IHG, Comfort Suites Anchorage International Airport, Baymont Inn & Suites by Wyndham Anchorage Airport, Midnight Sun Car & Van Rental, Fish Creek Park, Spenard Beach Park, restaurants: Gwennie's Old Alaska Restaurant, Pipers Sports Lounge & Dining, Fiori D'Italia, Fancy Moose Lounge Anchorage, The Writer's Block Bookstore & Cafe, Jinmi Korean Restaurant, Alaska Chopped and Chowdered, Taco King, Flying Machine Restaurant, Fukumaru Teriyaki

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