Paradise Village the Electronic Specialists — Attraction in Albuquerque

So I will start off by saying i went in on Thursday to check out the place and i was greeted by the owner Mike who seemed nice and he started to sell me on his product " Compustar " over the Viper brand. I liked what i heard despite the fact he would answer personal calls in front of me and jump between things as we would talk, but despite that i scheduled a 9 am appointment the following day on Friday. I show up exactly at 9 am and it takes about 30 min of talking to let him know how i wanted my car setup with an alarm. I have a collector's edition car that i didn't want any holes drilled or anything intrusive and we came to a solution and was guaranteed it would be complete to my satisfaction within 4-5 hours. I waited all day in the store and finally walked home around 12PM, I called to check progress and i was told 2PM at the latest. I called at 145 PM before I walked over and then it was 230PM at the Latest. Once i got there the "TECH" wasn't done an needed my approval on 1 whole to be drilled and I understood waiting for my approval and Im glad he did so. Once seeing how he worked and "treated " my collectors edition car i was angry but gave the benefit of the doubt. So after about 2 more hours of " almost done " I had no car and the door locks didn't work and neither did my trunk. The owner Mike blamed it on "wrong" wiring diagrams and the "tech" didn't know what he was doing and his "professional Tech" was off sick that day. So after hearing he knowlingly let his less experienced "tech" touch my car and seeing it took all day i was pissed. The tech was bleeding all over my white car and throwing lights,metal tools, and parts as well as his personal phone all over the leather and 15 year old plastic. I finally said "its 5PM is my car done?" It wasn't so I had my brother come pick me up for dinner till about 545 PM and I came back to it not being done and he's putting back together and driving it out. Mike the owner said he would take $100 off the $500+tax bill. He said " pay me $250 and well reschedule to finish up my car for an even $400." I was pissed they had my car all day it was beat up and bled on and i got it with the lights staying on, no locks at all, a fuse blown that wasnt fixed, and wire all over my floor. I refused to pay for a system that didn't work and for my car being mistreated. Mike continued to argue and blame it on his tech not being there and his " NAGGING F*ING WIFE calling him all day" and to CUT HIM SOME SLACK!. He proceeded to say" pay me 250 now and when you bring your car back ill rip it all out and refund you the rest" and he wanted to keep my car. I said NO I'm taking my car and not paying your anything. Mike got angry and said FINE DONT PAY and walked outside and told his tech to GIVE HIM THE KEYS and then threw my keys at me and said " HERE!" and walked inside and shut the door on us. Once i realized my lights wouldnt turn off i walked up and knocked and he didn't say anything and i asked if his tech can tell me what he did to keep them on so my battery didn't die, he said " walk down and ask the tech myself" and shut the door. Once the tech asked if i did it myself he pulled the glove box down and ripped out wires by hand and said its all good. once i got home they stayed on and i had to pull my own fuses to keep them off. So i have no locks or alarm on my car its dirty with fingerprints and scratches and my leather is messed up. They used no seat covers or fender wrap or any protection. DONT EVER GO HERE!! ITS A JOKE AND A SCAM!!! THEY WILL DESTROY YOUR CAR!! OR TAKE YOUR MONEY AND RUN!!! IF IT NEGATIVE STARS I...

I took my 2016 WRX here to have the audio system upgraded. Initially I thought I had selected a good company to make this upgrade for me. It turned out to be a huge mistake. I had the initial work done pre pandemic and they completed most of the work and were waiting on one part. They took apart part of the center console that didn't need to touched for this job. Rather then putting it back together they left it taken apart out of laziness and told me they would get to it when the part arrived. If this wasn't enough the stereo they installed was not compatible with my backup camera. The backup guide lines no longer function properly. They actually downgraded my vehicle. When businesses reopened I started trying to contact these guys to have the job finished. They repeatedly dodged me on the phone. I finally went down to the business and got them to install the part. They still didn't put the center console back together. One salesman accused me of lying as if I would take my own center console apart for any reason. He then acted like he was doing me a favor after his company did a poor job, and proceed to be very rude to me. He basically took the position I didn't work on this car so why are you getting mad at me, well because you are a representative of this company. Ahhhh duuurrrr. The audacity and poor customer service was remarkable. I finally talked with the owner who said he would make it right, but he wouldn't commit on the spot to replacing the unit with something that is fully compatible with my backup camera. He told me to call him in a week. While I do appreciate him trying to do something about it (if he wasn't just jerking my chain, which he may have been) at this point i'm not willing to let his clearly unprofessional "technicians" go anywhere near my car, so I will just have to live with my downgraded system.

Additionally these guys unplugged plug my subwoofer cable from the dashboard unit the second time they worked on my car. I had to spend hours of my own time diagnosing this problem. I had to remove my glove glove box, and part of the dashboard to get behind the radio. I also found a bolt they didn't put back in. If you don't have the electronics/mechanics skills to fix what these guys screw up spend your...

Such a ridiculous scam. These guys helped us set up our home theater system about 6 years ago. They did an adequate job and helped us set up a universal remote. I probably could have done it myself, but I value my time. So I often pay someone else to do jobs like this and use my time doing something more worthwhile. I don't mind paying top dollar for good help. Fast forward to today. We had replaced some of our equipment (new tv, added a firestick and a new Blue Ray player) and the universal remote no longer worked with these components. It needed to be paired and reprogrammed. I searched online for a manual to do it myself, but ultimately found that it was going to be more time consuming than I'd thought. So we called them to come out and reprogram our remote. They didn't return our calls for the first two weeks. When my wife finally got them on the line, she set an appointment for a few days later. They missed the first appointment altogether - didn't even bother to call and let us know. For the second appointment, they cancelled last minute, rescheduling to the following morning. When they showed up this morning, they informed my wife that our universal remote is outdated and that they CAN'T reprogram it (total BS, by the way - I called the company that makes the remote and STILL sells the model) and that we needed to buy a new $600 remote. AND a new Blue Ray player. Oh - and they claimed that someone had come in and changed all the wiring to our speakers and components and that they would need to call in a second guy to come help rewire the whole room and that it would cost several hundred more dollars. A LOAD OF LIES! No one has touched the wiring! We haven't even moved the furniture in the last 7 years! And it was even the same installer that DID IT 6 YEARS AGO! My wife finally kicked him out of our house without doing anything. Do yourself a favor and call someone who isn't trying to rape...