Parnall Law Firm, LLC - Hurt? Call Bert — Attraction in Albuquerque

I had been meaning to write an honest review of my experience, and had not gotten around to it, but have all my notes. I was too angry to write it at first, then decided to just move on.

Fast-forward to now, I just received discovery documents from ANOTHER PERSON'S CASE, involving MINORS and personal information... it reminded me the level of unprofessionalism I experienced and now here I am, writing my review.

To the Padilla family, I'd look into suing for your personal information winding up in my email inbox, with your children's full names, DOB, address, school, and other personal details from your case...

I'll start by saying, we did win my case and got the maximum payout. On paper, this is great. I also had to hold their hands the entire way and do all of my own checking in and even had to wear a lawyer hat and update verbiage to have the right impact.

On multiple occasions, I was told something would happen "Friday, this week" and I'd check in 4 to 6 weeks later and get "whoops, forgot to do that, I'll do it now." I had just had a baby amidst this process, and nothing at all happened during the 3 months after I delivered, due to BRIAN ignoring my case. I also had scheduled video calls with them and would be the only person on the call at the scheduled time, with the paralegals joining up to 15 minutes late, making excuses that they had to "restart" their computers. I'm sorry, restarting your computer did not make you 15 minutes late, I'd be willing to believe 5 minutes for that. Just say you're late, no excuses.

I wrote my lawyer detailed complaints and got half-a** apologies and unchanged behavior. I tried to get to a higher-up with my complaints, but was never contacted again by Parnall Law after asking my paralegal to get me in touch with someone regarding my experience.

The number of times they dropped the ball or made really lame excuses was excruciating, I felt like I was working with a whole team of those kids you don't want to be partners with in school. In some ways, I think they took me less seriously because I was a young adult, and female, highlight the word female... There is NO WAY they would have treated my father the way they treated me.

I am a young professional and they absolutely underestimated my voice, my accountability expectations, and my punctuality.

I cannot believe I paid for this service! Parnall made just over 20k on my case and they absolutely did not earn it. I wish I would have went elsewhere and advise everyone else to find...

I have gone back and forth about leaving a review. However I feel I have to share my experience with Parnall Law Firm up till now.

Had it been made clear from the get how this process was going to unfold I would have never began with this firm. I called bc I needed a personal injury attorney for second degree burns I got after a PT session that’s been ongoing from a car accident. At first it was we’ll see if we can do anything for you. Then It turned into the accident not being my fault. And now all I hear about is what my max benefit payout is. So now it’s feels as if I’m more of a dollar sign than a client who was already in hardship from this accident.

Communication is poor. The information till now is poor. I even asked for a new attorney. And was just told how amazing Josh is and that I’m in good hands. Again disregarded. Mind you Iv spoken to my actual attorney two times up till now. And when I did express how worried I was about the medical debt and collections his response was (that I would be accruing this regardless of the situation). Comforting isn’t it? The rest has been with Mara, who is very nice. But doesn’t seem to help much with every 3 week check in that seems useless.

I have been dealing with so much pain, stress and worry for over two years now. I came to Parnall for help. And all Iv gotten is more, confusion, even more worry, and unstoppable stress. We began this almost a year ago, and it’s clear that the financial stress, worry, uncertainty, and pain from multiple recoveries and or of treatments or procedures up till now seems irrelevant and or not worth much to them. Have you any idea how that feels as a client? As if my pain and suffering doesn’t account for anything?

Iv read the good reviews and it’s great that others have amazing experiences. But I sadly understand the negative reviews. I’m sure Parnall will respond like they have with every other review with some quick mouth response or some legal jargon. Could you maybe just listen and learn? Instead of defend. I already spoke to manager who was clearly just trying to (save the sale). I understand we all drop the ball at times. But shouldn’t I feel good and safe with a firm that’s representing me??

My case is still ongoing. And with no end in sight. I write this review to just share my experience. And to inform others before making such a big decision during an already difficult time. I thought the purpose was to find legal help. Not to help make the entire...

I would give 10 stars if I could. I have been going through a lot, it's been a nightmare trying to get any help from any sources for what I've been going through but everywhere & everyone has been quick to tell me they cannot help, but I had the complete opposite when I called Parnall Law Firm, I was transferred to Ciara right away when I called & explained a little bit of what I've been going through & instead of telling me no right away, or that they cannot help or not taking any new cases I was transferred to speak with Ciara. She was extremely patient, professional & very kind. When I began explaining what I've been going through I had a very important call that I couldn't miss that was actually part of what is going on & unfortunately I had to ask Ciara to hold while I answered the other line which I never do I just think it is always rude but I had to answer the other line but Ciara was so nice & understanding she even encouraged me to answer the other line. Well that call led to placing Ciara on a long hold I felt terrible that I couldn't switch back to her but she actually waited on hold for 10 minutes then sent me the nicest text apologizing that she had to end call, I couldn't believe she was apologizing when I had to put her on hold & couldn't get back to her to end call. She left me her info to call her back at my convenience. I called back as soon as I got off the other call I apologized for having to put her on hold but she was so nice about it all she even apologized again. Then she began telling me a lot of great info & that unfortunately her firm does not handle my type of matter but she gave me multiple referrals & made sure that I hadn't already called them prior to calling her firm. She genuinely made me feel very important & what I'm going through is very serious that it definitely needs to be resolved, she gave me a ton of hope & encouragement that nobody else has given. I am beyond grateful that I've had the opportunity to speak & receive the kind, caring, professional help from Ciara that not one person I have spoken to in months has even bothered to give, when to some it is their job to but Ciara has gone beyond hers to make sure I'm getting help. Thank you Ciara 🧡 I will always be truly thankful for all of the help you gave to me especially through some of the hardest times I've ever...