SEPHORA — Attraction in Alhambra

I rarely leave reviews, but after reading others with similar concerns regarding attitudes I felt it was important to share my experience. I arrived on time for my scheduled makeup appointment and was called after a short wait. However, the appointment felt rushed likely because they strictly stop at the scheduled end time regardless of when the appointment actually begins. This created a sense of being hurried through the process rather than receiving the full service I expected.

While the makeup artist was polite and did prep and moisturize my face—which I appreciated—the overall experience still fell short. I had to ask whether eyeliner was included, as it was clearly part of the reference photo I provided. The artist began applying it but then stopped, mentioning it might make my makeup look oily since my event wasn’t for a few more hours. While I understood the concern, it felt like a basic element was left incomplete.

I was also told lashes would only be applied if purchased in-store, though I’ve previously had an artist at this same location apply ones I brought from home. If that’s policy, I understand but small gestures like that were what initially brought me back. It was convenient, completed the look, and I always tip generously, so the effort never went unappreciated.

This review isn't necessarily a complaint about the artist herself, but rather about how the late start seemed to cut into the actual service time. That had a clear impact on the quality and completeness of the final look. For $30, I didn’t feel like I received a result that matched what was shown in the pictures I provided. Between the rushed service and the uncomfortable feeling of being watched in the store, I won’t be returning and I wouldn’t recommend this location to others based on...

I walked into Sephora Friday, September 26 at 6:30pm looking for a little help with a concealer exchange. What I got was a masterclass in how not to do customer service. The associate pointed at an aisle like I was asking for the bathroom, swatched on my hand like she was doing me a favor, and basically left me to figure it out myself.

And just to top it off, I watched her give another employee a sample to take home but couldn’t be bothered to help a paying customer. When I finally was able to ask about the Rhode blush, I got a flat “this is all we have.” After I pushed, she checked a drawer, then told me to “go check in the front” as if I was asking for a handout. Apparently, customer service now comes à la carte.

By the time I got to checkout, the cashier was yawning like I’d interrupted her nap. No offer to use my points, no attempt at basic courtesy, just pure “please leave” energy.

I came in ready to drop serious money, including a $200 gift card and left with only what I couldn’t wait another day for. Honestly, if I could’ve starved my skin of cleanser Rhode milky glazing milk just to avoid giving this store a dime, I would have.

The entire interaction was giving hater.

But let me guess no effort to retrain just “hi, thank you for sharing your feedback with us. We're disappointed to learn about your experience, and we appreciate you bringing it to our attention. Your input and feedback are vitally important to us. We take pride in our client service, and we will most certainly share your concerns with our...

Came in to return a blush I bought a few weeks prior. I had returned a few other blushes (same brand) at another Sephora and I guess the associate at that Sephora returned the wrong blush. A manager was helping me make this new return but for some reason couldn’t return the blush because it said I had already returned it. She was a bit rude and dry and I can tell was a manager because the associate who tried helping me first called on her walkie for a “DL” or “CL” — I’m assuming they’re some type of “Leader.” It was 30min before closing, I get it. I was asked to return this blush at the store I originally made the first return because “this wasn’t from my store.” I work in retail and there’s been plenty of times where an associate at another store has made a mistake but I’ve always been able to fix it for the customer regardless of what store the transaction was made at. I don’t understand why I have to inconvenience myself by going back to another store just because of a simple mistake an associate had made. Especially coming from a manager, it would’ve been nice to have been accommodated by just making the return and making a note so that the skus can match? Idk. The manager has glasses and a tight ponytail with a braid and definitely looked like she didn’t want to help. The associate who helped me first was very...