Subway — Restaurant in Alhambra

It was the worst experience I’ve ever had with customer service. The experience was so bad that I will have no choice but to post a review online so customers will be weary of what to expect when walking into this particular establishment. I ordered our lunch online because we only have a 30 minute lunch break. I walked in at exactly 12:30 when I received notification that my order was ready. As I approached the pick up counter Jose who was the employee in charge of handing out online pick up orders asked for my name. When I checked out as a guest, the subway app did not ask for my name so I assumed I just needed my order number ready which I did. Unbeknownst to me my phone had automatically filled out that portion but added my son’s name instead of mine. When I gave my order number to Jose he proceeded to explain that the order number meant nothing and he needed a name. Again I didn’t know I had to use any of my 2 sons names so I asked Jose several times to just check the order number which he refused. His attitude was very dismissive so I asked what were my options because I had already been charged for my order and I had received confirmation that it was ready. Another female employee attempted to assist but again her attitude was dismissive as well. It was basically if your name isn’t in our system then you weren’t charged so resubmit your order. I explained again that I was already charged and she went as far as denying I was. She then proceeded to read out the names on their system for online orders and 2 of the names she called out were Andrew and David which coincidentally are my 2 son's names. I told the female employee who I can only assume was the lead in charge, to check order numbers for those 2 names. Andrew’s name turned out to be our order. This whole situation could have been resolved in a minute had Jose checked the number order like I asked but instead it took away 15 minutes of our lunch time. At the end Jose could and would not admit to his poor customer service but instead went as far as trying to argue how they work which at the end as a customer is irrelevant. He tried to justify his quality of work over the quantity of orders they had at that moment which at the end is redundant because quality should never suffer due to any employees lack of awareness in the field which he should have been properly...

Worst experience ever! Placed a door dash order and half of my order was forgotten. When contacting the store, it took me three attempts to actually get a human on the phone. When somebody answered, it was answered by a “yeah?” I asked if I was speaking with SUBWAY, the kid answered back saying “yeah”. And he continues to go on and talk about chips that they didn’t have. I told him he was speaking to the wrong person, and I had an issue with an order. He could not handle the phone call Said he was gonna put some other girl on the phone. The “girl” comes on the phone and she was just as useless. Told me just to call DoorDash to get my money back or I could come tomorrow to pick up my order. Acted as if she was unaware of the order. They said that they had no management there. This is what “fast food” is going to become. Completely overpriced and incompetent people for a high pay and the customers paying those high prices suffer. I just wanted them to know that an order was incorrect. Then, the only sandwich that was delivered, wasn’t even correct. DoorDash was no better as the Dasher who delivered the food didn’t speak any English so I was unable to explain to him what was going on. The receipt on the bag he handed me clearly showed two sandwiches. But that’s a complaint for DoorDash. I would not recommend going to this location! It is ran by a ton of...

Ordered a Footlong Roast Beef and Sunchips and 20oz drink through the mobile app. When I arrived a 60-70 year old female employee gives me a bag. I said I also had chips and a drink. She said the chips were in the bag. But said I did not order a drink. I show her the reciept taped on the bag where it shows 20oz fountain. She gives it to me without even saying sorry. The nicer gentleman working with her apologized for her. But she just acted like she did nothing wrong. Just looking at how the reciept is written, it makes no sense how she saw the Sunchips but not the 20oz fountain drink. Upon eating the sandwich while typing this review, I noticed that the bread was not even toasted. And while I was eating and observed other customers ordering their food, I noticed that they do not accept Credit Card for some reason or another and forced everyone to pay in cash. The last time I was here I found plastic in my food, which they did replace the order. But still it shows that this location is getting worse and worse every time...