AMC Anderson Towne Center 9 — Attraction in Anderson Township

The screens, seating and sound are all good, but please heed my warning and EAT BEFORE YOU GO. We have never once NOT had an issue with food service. In my opinion, this place is under some serious management issues.

We were there on the first Saturday night of a Disney release for Onward. You would think the theater would have been packed, but it was far from, a testament to the state of this place.

It consistently takes 30-40 minutes to even get our fountain drinks. Just last night, my daughter ordered a milk shake, and we didnt receive it for nearly an hour.

The food was extremely lackluster for the prices--my $17 steak and shrimp bowl could have easily been mistaken for a microwave dinner. They have been serving on paper plates and bowls with plasticware. It's like a bait and switch fast food experience. The menu makes you feel like your at an upscale bistro, but the execution is on par with a colorful drive thru with a value menu.

When we first started going, it was all on ceramic dishes, and the food was higher quality. I'm sure the switch was a matter of saving money and time, a segue into my next point:

It's overtly obvious that the financial bottom line is far more important than customer experience at this location. I've heard consistently bad experiences from anyone I've talked to about this place. We only continue to go for convenience, but I know people who will drive to Blue Ash competitors just to avoid this place.

Don't bother complaining to a manager either. They are shockingly unsympathetic and standoffish.

Bathrooms were dirty. The trash bins were overflowing, there were paper towels all over the floor and counter, and a big tub of popcorn sat right on the counter for the entire time we were there. I saw staff come in and out of the bathroom, but none of them addressed the state of it--it remained the same or got worse.

Servers are stressed and distracted. We were in the Big D theater, which has a server station right outside. I don't know if they were understaffed for call offs or what, but every pass by was chaos, or they were looking at their phones.

I rarely write reviews of anything, but this place desperately needs some leadership changes. I should have gotten so much more for a $70 experience for my young daughter and me. I keep giving them chances, but every single time it...

I am SEVERELY disappointed with my experience at this movie theater. My boyfriend and I went to see a movie last night and we were super excited because this was our first time at one of these dinner/movie theaters! However, the service was horrible. I expected it to be slow at first, of course, since everyone is arriving around the same time and pressing the service button to order simultaneously. We had our entire order ready so that we wouldn't have to call the waiter back after our first order, so he came (about 20 minutes after pressing the call button) and took the order of the couple next to us and immediately afterwards took ours. We each ordered a drink and an entree, and we ordered an app to split. The couple next to us got their drinks within a few minutes, but we didn't get our drinks for probably half an hour - 45 minutes, during which I had to press the service button twice to ask and they responded that they had gotten "really busy" so that's why we hadn't gotten them yet. We finished our app, then I got my food probably after 25-30 minutes. For some reason, though, my boyfriend didn't get his food (we each ordered mac n cheese, just different varieties) at the same time. The waiter looked at the receipt confused and said "Oh, I don't have the other mac n cheese, let me go check on that" at which point he left. No one came back with his food and I pressed the call button three separate times to ask about where his food was over the span of the next hour and a half, and every time I got the response of "oh, let me check with your server." or "I'll tell the kitchen". So how long did it take for him to get his food, you ask? TWO HOURS. He FINALLY got his food with about 10 minutes left in the movie, at which point he was starving. No apology from the wait staff, nothing. The worst part was that they take a credit card number at the beginning of the night so they had already charged us for both meals, so there wasn't much we could do about it. Needless to say, I will not be returning to this theater anytime soon.

EDIT: I now see that someone else got a full refund for their food and a voucher for a free movie, so I am even more upset with this establishment since I...

We took our daughter to see Beauty and the Beast on Sunday for the 11am showing. I reserved and paid for our seats on Wednesday, which was very easy. When we showed up, we had to wait in line for about 20 minutes so they could print our tickets. Why can't you print your ticket from home when you reserve your seat? They only had 2 people working the ticket counter, and there wasn't a real line established. It kind of wound through the lobby, and the 2 working the counter never indicated who would be served next, thus leading to people cutting in front of others. When we made it to our seats we pushed the seat service button, and had to wait a few minutes before our server arrived. However, she tended to the people beside us that arrived 3 minutes after is pushing the button. The server was very nice and remembered to bring us a knife (to cut daughters food) after the food was delivered. The popcorn came first. While it is a large bowl, it came very very cold. It is not the normal popcorn one would expect at the movie theater. A few minutes later the rest of the order came. The cheese curds weren't the greatest, and again, they were cool. My daughter's chicken tenders and fries were okay, but the chicken was cool as well. The only warm item was the fries. Neither of the food deliveries came with napkins (nor the people beside us). I asked for napkins and only got the 1 which came with the knife. The movie had great sound, and the theater was very nice. We did notice that the screen almost seemed to pulse/flicker. It was very prominent during bright scenes. I never did receive a receipt for our meal, which was supposed to arrive 30 minutes before the ending of the movie. Also, they do not sell typical candy/treats in a normal setting. Overall, we were not very impressed, and would recommend that people go to...