A2 Computers - Ann Arbor Computer Repair — Attraction in Ann Arbor

Not a single thing to complain about. In this day, it's hard to find reliable repair service, but these guys are very honest and know what they doing. My PC kept booting in Temp mode (erasing all my data every time I turn off the PC). Long story short, my 1TB HDD was too full. They put in a 2TB HDD (my choice) and kept the 1TB in as a secondary drive. They charged me list price for the part and the labor was surprisingly affordable. They started up my PC when I picked it up to show me that it worked, but I couldn't turn it on when I got home.

I brought it back and they took a look at it. They could have easily said that there was something wrong with my motherboard and I wouldn't have been the wiser. They were honest and told me that a pin had come unplugged and they stuck it back in and didn't charge me anything.

They also walk you through the repair process. They send you an email detailing what is wrong, what they can do, how much it will cost, and whether or not you want to go ahead with repairs. If you're looking for a good honest repair shop that wont charge you an arm or a leg or rip you off, look no further. A2 computers is my go to repair place.

They actually have my PC right now for a 3rd time installing an SSD and upgrading my OS/migrating important files. I have the knowledge to do it myself, but it's a headache and wasn't too expensive to have them do it. I just gave them the SSD in it's box and told them what I wanted and they gave me an estimate that I...

TLDR: They held my computer in queue for 3 weeks, returned it after 4 weeks, and it immediately crashed into a boot loop when I got home. So they didn't fix my computer, charged me for holding it for a month without fixing it, and refused a refund.

Edit: They provided a refund after seeing this review.

I brought my custom PC to A2 computers to run system diagnostics and get it booting up. Prior to bringing it in, I did tests myself in a day and determined the likely issues, but I reached a point that required professional tools and skills. After passing it to the A2 computers staff, they told me that I'd get a call from a technician in about a week.

For the next three weeks, they stalled by extending the ETA. Two weeks into the wait, they updated my queue placement to number 14, even though I was told I was number 10 the previous week. My computer was finally ready to be picked up 29 days after bringing it in. I had to keep calling them to get any info on how much longer it would be for a WHOLE MONTH.

Once I brought it home, booted it up, and started copying files, it CRASHED within 10 minutes. I recorded videos of the reboot loop, shared with them, and asked for a refund, but they refused. I brought it to a different shop who immediately ran diagnostics and determined the hard drive was failing within 20 minutes. In my experience A2 Computers are a waste of time, money, and your...

The staff here is incredible - they go through every option they can think of and keep you updated every step of the way. Plus, they explain everything in terms that someone with no background in technology could understand, which is very much appreciated. I went in after one of the hinges on the kickstand of my Surface Pro 4 broke. The staff told me that they might not be able to fix it, but that they'd look at it anyway to see what they could do as well as run diagnostics to see if anything else was going on with it. I left my Surface with them and they called me after about a day to let me know that the issue I had was not something they could fix. I came in to pick it up, and while I was there, they told me everything I needed to know and more about how the Surface Pro is built and why the issue was not something fixable for them, as well as talked me through a few options I could try in great detail to make sure I could keep using my Surface Pro! Plus, I went in about a week later to see if they could remove the broken piece for me, and they did it for me on the spot. Overall, I had a fantastic experience with A2 Computers and would absolutely go back and recommend them to anyone having...