Goodwill Thrift Store & Donation Center — Attraction in Atlanta

Their FITTING ROOMS are PERMANENTLY CLOSED (due to the covid 19 pandemic two and a half to three years ago). Come on, even NY, Canada, Australia, the UK has been open for months. Not worth going to if you’re looking to thrift clothes.

RETURNS are within 7 days and they only give you STORE CREDIT on a Goodwill gift card. I’ve been trying to spend my store credit since a purchase a year ago. I recently gave it another go and coming back with items that didn’t fit, I was unable to return one item that the tag fell off of (even though it was the only other dress on the receipt, and I was assisted by the exact same associate from the day before.)

After I clean out this gift card I’m probably never shopping at Goodwills again. I’ve donated to goodwills for years and my first shopping experience was this purchase from the original store credit. I had no idea they were like this to their customers.

Some people who thrift don’t have a lot of other options and I don’t like the idea of them ripping people off on items donated to them. Other people who have more options can choose stores with fitting rooms that are open, not have to take items home and hope the tag stays on to try it on, and they facilitate returns in a normal fashion that doesn’t only benefit the company but is fair to the purchaser, and donating makes me feel like I’m helping Goodwill take advantage of people when there are other options. This location was pretty thin on housewares and furniture (items you don’t have to try on), probably because of this too...

Was ready to review for 5 star because of my selection but towards the end of shopping I had a terrible experience with the security. He came up to me as I was trying on the last of my items and said to make my way to the front as they close at 8. I said ok as I was almost done. 1 second later he comes back and told me again I told him I heard him the first time and only had two more items to try on. Mind you I still had 7 minutes left at the time and the line at the front was long. What really did it was when I told him I only had two more items he said if I didn’t make my way to the front he was going to ask me to leave. At this point I had been shopping for two hours and was caught off guard by him asking me to leave because I didn’t drop what I was going to run to the front. Mind you it was still 7:55 AFTER I finished trying on all my items. Also the line was still long at the front so I had time to make it. Nether the less it was a weird way to treat shoppin costumers. He really tried to rush me and because I didn’t drop what I was doing yet still adhered to the time they close he was still upset and said he would make me leave. Please replace this ego driven security. Good experience gone bad because of this. No way to treat shopping costumers. Posting the time I was in line ; the security and the line at the time I arrived just to show he had no reason to try to rush me or threaten to remove me as I didn’t cause any issues and had my headphones on the entire...

I came in for work pants. I grabbed like three pairs of black pants. I asked for a dressing room the lady told me it was closed. She also told me to just buy them and bring back the ones that don’t work. She told me I have 7 days to bring it back. None of the pants worked out one even had a hole in the middle. So I threw those away and brought back the other two. First the lady got mad that there wasn’t one of those flimsy tags on there. (The lady that checked me out just charged me the same price as the other when I bought it.) then she tells me I can only get a store credit I asked two associates about the return policy none of them said it would be a gift card. I was just told to keep the receipt. I ended up just leaving everything at the counter I didn’t need the headache. Not to mention the time I was going to buy a pot they wanted 40 for it. The pot was originally sold at Tj max for 25. Why would I spend 40 on a used one? You try to shop at these places to help the community but the attitudes and these crazy prices and return policies makes you not even...